Customer Service Representative in Wauwatosa, Wisconsin

Description We are offering a long term contract employment opportunity for a Customer Service Representative in Wauwatosa, Wisconsin. As a Customer Service Representative, you will play a crucial role in handling customer inquiries, maintaining accurate records, and ensuring efficient processing of customer applications. This role is situated within the call center industry and will require you to make use of your exceptional customer service and data entry skills.

Responsibilities:

• Accurately process customer applications and maintain up-to-date records.

• Handle customer inquiries and issues via phone calls and emails in a detail oriented and timely manner.

• Efficiently manage inbound and outbound calls, ensuring a high level of customer satisfaction.

• Interact with employers and employees to address queries regarding paychecks, enrollment, and hours worked.

• Utilize Microsoft Excel and Word to track and document customer interactions and resolutions.

• Maintain a consistent level of performance by meeting daily metrics.

• Respond to fax communications and resolve related issues.

• Ensure all customer correspondences are handled with utmost confidentiality and detail orientation. Requirements • Position Title: Customer Service Representative

Experience Requirements:

• A minimum of 1 year experience in a customer service role or similar

Skills and Competencies:

• Proficient in answering inbound calls and handling customer inquiries effectively

• Experience in a call center environment, providing high-quality customer service

• Ability to perform accurate data entry tasks

• Skilled in detail oriented email correspondence, responding promptly to customer emails

• Experience in handling both inbound and outbound calls

• Proficiency in Microsoft Excel and Word for data management and document creation

• Strong commitment to providing excellent customer service at all times TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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