Robert Half
Description We are offering a long-term contract employment opportunity for a Customer Service Representative in Wauwatosa, Wisconsin. This role primarily involves handling customer inquiries, maintaining comprehensive customer records, and managing customer accounts.
Responsibilities:
• Efficiently respond to customer inquiries via phone calls, emails, and faxes in a call center environment.
• Handle specific customer issues related to paychecks, enrollment details, and hours worked.
• Communicate effectively with employers and PHW’s (employees of the employer).
• Process and manage customer data with precision and accuracy.
• Use Microsoft Excel and Microsoft Word to maintain and update customer records.
• Meet daily metrics as a measure of customer service effectiveness.
• Balance both inbound and outbound calls, ensuring customer satisfaction.
• Provide top-notch customer service while managing customer accounts. Requirements • Position: Customer Service Representative
• Minimum of 1+ year of experience in a similar role
• Proficiency in answering inbound calls and handling both inbound and outbound calls
• Proven experience in call center customer service
• Excellent customer service skills
• Ability to perform data entry tasks with high accuracy
• Proficient in email correspondence and maintaining customer communication
• Experience with Microsoft Excel for data management and reporting
• Proficiency in Microsoft Word for documentation and communication purposes TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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