Customer Service Representative in Weldon Springs, Missouri

Date Posted:09/10/2024
Hiring Organization:Rose International
Position Number:470784
Job Title:Customer Service Representative
Job Location:Weldon Spring, MO, USA, 63304
Work Model:Hybrid
Employment Type:Permanent
Min Hourly Rate($):16.00
Max Hourly Rate($):16.00
Must Have Skills/Attributes:Call Center, Customer Service, Sales, Spreadsheets, Troubleshooting

Start Date –September 23rd, 2024

Three Weeks On-Site Training. Once training on site is complete, we provide all equipment needed to work remotely from home.

Training Hours: 9 am-5:30 pm CT Monday-Friday

After training, scheduled hours between 9am-6pm CT Monday- Friday

Saturday availability needed – if scheduled you will work 8 am-5 pm CT and have a day off during the week.

Sundays Closed.

Requirements of the position:

High School Diploma or GED

Call center experience is NOT necessary.

Customer service experience is an absolute MUST.

We need individuals who are willing to provide excellent customer service to every caller.

Must excel in critical thinking skills.

Applicants need to be proficient on the computer with the ability to toggle thru several screens/programs at a time.

Applicants must be Microsoft savvy; send emails, word docs, organize folders, basic organization skills.

Should be able to multi-task; talk and type.

This Position will be in support of our Verizon Enhanced Communities Value Program (VVP)

VEC enables properties to secure industry-leading FiOS TV and/or Internet service for all of their residents at a discounted rate.

Customer Service Center Agents are designated to care for the specific ordering needs (new orders, upgrades, billing, etc.) of our VVP customers.

We are expected to be the experts when it comes to:

Trouble shooting

Sales assistance

Order writing

Error correction

*Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.*

Benefits:
For information and details on employment benefits offered with this position, please visithere. Should you have any questions/concerns, please contact our HR Department via our securewebsite.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations’ websitehere.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).