Customer Service Representative in West Des Moines, Iowa

Description

Answer incoming phone calls from members covered by our client company health benefit plans and identify the type of assistance the customer needs,

Investigate requests and problems, with some assistance from others

Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

Assist and educate providers about the client benefit plan, including contracting opportunities with our company on behalf of the client

Top Skills Details

Customer service

Call center

Outbound calls

Health care

Data entry

Insurance

Additional Skills & Qualifications

Must have:

Customer service – prefer call center but open to retail

Must be comfortable with phone experience – lock down candidates on being on the phone and making outbound calls

Looking for someone wanting a long-term career

Candidates need to be able to make and take difficult calls

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $16.00 – $20.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Des Moines,IA.

Application Deadline

This position will be accepting applications until Dec 17, 2024.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.