Customer Service Representative in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13199800

Customer Service Representative

Bodycote offers:

• $1,500 Sign-on Retention Bonus!
• Paid holidays and paid time off.
• Shift differential for off-shifts.
• 401k match, Medical, Dental, and Vision Plans for employees and
  families.
• Ability to work full-time, 40 hours per week.
• 7:30 am 5:00 pm, Monday through Thursday.
• Must pass a pre-employment drug screen and basic physical.

Our people are the heart of our business. As the worlds largest provider
of thermal processing services, Bodycote employs thousands of highly
skilled staff around the globe, some of the best engineers, scientists,
and technicians in the industry.Come join our team!

Due to the nature of our business and a heavy industrial market,
Bodycote deems this position to be safety-sensitive.

Position Summary:

Based in Wichita, KS, the Customer Service Specialist will perform
essential job functions associated with heat treatment under the
direction of the General Manager to meet customer specifications. This
role requires a highly energized, engaging, and detail-oriented
individual who can professionally interact with internal and external
customers, providing exceptional service and resolving issues promptly.

Essential Job Functions (Duties and Responsibilities)

The primary duties consist of, but are not limited to the following:

• Is actively involved, promotes, and practices safety and good
  housekeeping.
• Professionally interact with internal and external customers via
  in-person, email, and phone, providing timely updates and resolving
  issues with a positive attitude.
• Actively liaise with the operations team assisting in scheduling and
  maximizing customer satisfaction while balancing Bodycote benefits
  as needed/required.
• Responsible for creating or adjusting accurate quotes and pricing
  for orders, ensuring customer satisfaction while maximizing Bodycote
  growth potential.
• Enters customer orders into the local system with precision and
  detail.
• Reviews Purchase Orders and contracts addressing discrepancies where
  needed.
• May have access to proprietary and third-party information necessary
  to the business and as such will perform duties ethically and
  professionally.
• This position is responsible for the care and treatment of our
  customers inventory and as such will perform duties safely and
  responsibly to prevent customer loss or damage.
• Must have the ability to report for work on time, follow directions,
  interact effectively with co-workers, understand and follow rules
  and procedures, and accept constructive criticism.
• Perform additional tasks as assigned, demonstrating flexibility and
  a willingness to go above and beyond.

Qualifications:

To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skills, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions.

• This position must satisfy ITAR compliance requirements; therefore,
  candidates must be U.S. Citizens or Permanent Resident Card holders.

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– Education High school diploma or equivalent.

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– Minimum two years of experience in customer service or a related
position, with a proven track record of delivering exceptional
customer experiences.

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– Proficiency in computer applications, including Microsoft Office and
databases; familiarity with CRM systems is advantageous.

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– Strong communication skills both written and verbal, with the
ability to engage and build rapport with internal/external
customers.

Physical & Mental Demands: The following physical and mental demands
consist of but are not limited to the following.

Ability to work in a sitting position for extended periods, maintaining
focus a