Customer Service Representative, ISI Account Operations and Support (7-Months Contract)

Job title:

Buyer Service Consultant, ISI Account Operations and Assist (7-Months Contract)

Firm

CIBC

Job description

We’re constructing a relationship-oriented financial institution for the fashionable world. We want proficient, passionate professionals who’re devoted to doing what’s proper for our purchasers.

At CIBC, we embrace your strengths and your ambitions, so you might be empowered at work. Our workforce members have what they should make a significant affect and are really valued for who they’re and what they contribute.

To study extra about CIBC, please go to

What you’ll be doing

As a member of an Investor Providers Inc (ISI) remediation workforce, you’ll be a part of a workforce that may assessment, examine, and remediate assigned consumer information information. You’ll retrieve and assessment account documentation to validate consumer information and interact in consumer outreach actions together with outbound calls to acquire and confirm consumer information. You’ll replace consumer information e-book of document programs after validation of appropriate data. You’ll talk danger/governance and management considerations to administration as required and supply suggestions for steady course of enhancements. As a consultant, you may make a significant affect within the lives of our purchasers by utilizing your distinctive interpersonal and relationship constructing expertise resolve consumer information accuracy points.

There can be a chance for this contract to be prolonged.

At CIBC we allow the work surroundings most optimum so that you can thrive in your function. Particulars in your work association (proportion of on-site and distant work) can be mentioned on the time of your interview.

The way you’ll succeed

Shopper engagement – Deal with every consumer expertise and join on a private degree to make each interplay significant.

Time Administration – Use your procedures, insurance policies, processes, guidelines and rules attempt to satisfy processing requests effectively and in accordance with procedures and insurance policies. Prioritize and set up workload primarily based on danger/severity and paperwork required to make sure deadlines are met in line with insurance policies and procedures.

Collaboration – Talk with inside purchasers and enterprise companions to resolve discrepancies/points with paperwork obtained to keep away from delays in processing. Comply with as much as resolve or escalate discrepancies/issues inside space of accountability primarily based on customary work procedures

Laptop Savvy – In a position to simply navigate and give attention to a number of software program functions and twin displays.

Who you might be

You place our purchasers first. You have interaction with goal to seek out the precise options. You go the additional mile, as a result of it is the precise factor to do.

You are enthusiastic about folks. You discover which means in relationships, and encompass your self with a various community of companions. You construct belief via respect and authenticity.

You like to study. You are enthusiastic about rising your information, and you realize that there isn’t a restrict to what you may obtain.

You are pushed to succeed. You might be motivated by carrying out your targets and delivering your greatest to make an affect.

You perceive that success is within the particulars. You discover issues that others do not. Your important considering expertise assist to tell your resolution making.

Values matter to you. You carry your actual self to work and also you really dwell and exude our values – belief, teamwork, and accountability – and these are on the forefront of your actions every day, as we work via successes and challenges.

What CIBC Affords

At CIBC, your targets are a precedence. We begin together with your strengths and ambitions as an worker and attempt to create alternatives to faucet into your potential.

We work to acknowledge you in significant, customized methods together with a aggressive compensation, a banking profit*, wellbeing help and extra affords equivalent to worker and household help applications and MomentMakers, our social, points-based recognition program.

Our areas and technological toolkit will make it easy to carry collectively nice minds to create modern options that make a distinction for our purchasers.

*Topic to program phrases and circumstances

What you have to know

CIBC is dedicated to creating an inclusive surroundings the place all workforce members and purchasers really feel like they belong. We search candidates with a variety of talents and we offer an accessible candidate expertise. In case you want lodging, please contact

It is advisable to be legally eligible to work on the location(s) specified above and, the place relevant, should have a sound work or examine allow

Anticipated Finish Date 2024-08-31

Job Location Toronto-483 Bay St 2nd Fl.

Employment Kind Momentary (Mounted Time period)

Weekly Hours 37.5

Expertise Account Administration, Name Middle, Shopper Relationship Administration, Communication, Buyer Expertise (CX), Inbound Calls, Investments, Work Collaboratively

Anticipated wage

Location

Toronto, ON

Job date

Thu, 21 Dec 2023 03:33:07 GMT

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