Customer Service Representative – Lebanon in Lebanon, Indiana

Description

Responsibilities:

• Interact directly with our customers by providing product and service information.

• Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.

• Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.

• Coordinate problem resolution with appropriate departments.

• Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.

• Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Requirements for Success:

• High School diploma or GED equivalent.

• Ability to obtain Property and Casualty insurance license within first 2 years.

• Insurance and/or claims background helpful.

• Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.

• Requires an understanding of numerical concepts to perform mathematical transactions.

• Strong attention to detail and accuracy.

IFBI Perks:

• An organization that values work/life balance

• Paid Vacation/Sick Leave

• 401K w/ Match

• Full Time with a Monday – Friday schedule

• Potential for a yearly bonus with a possible payout of up to 20% of the salary

• Contests and Incentives

• Benefits eligibility within 30 days of employment

• Negotiable pay based on level of experience

• Collaborate in a team environment

• Paid volunteer hours

#FO

#LI-KL1

Qualifications

Education

Required

• High School or better

Job Category: Marketing

Job Type: Full-Time

1155 Indianapolis Ave

Lebanon, IN, USA, 46052

ReqID: CUSTO004895