Customer Service Representative (m/f/d) temporary until September 2026 in Darmstadt, Germany

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Customer Service Representative (f/m/d) temporary until September 2026

Job ID: R-01291728

Thermo Fisher Scientific Inc. is the world’s leading company serving science with annual sales of approximately $40 billion. Our mission is to help our customers make the world healthier, cleaner and safer. We help our customers to advance life science research, solve complex analytical challenges, increase productivity in their laboratories, improve patient health through diagnostics or develop and manufacture life-enhancing therapies. Our global team of more than 100,000 colleagues offers an unmatched combination of innovative technologies, convenient purchasing processes and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Would you like to be part of our unique mission “to help our customers make the world healthier, cleaner and safer”? Then apply today!

A day in the life:

• As an employee in Customer Service (m/f/d) you will be responsible for supervision and control of the complete order processing with the corresponding specialist departments.

• You will act as an interface to the customer and taking over the telephone and written customer support as well as processing incoming customer enquiries while ensuring high quality customer service.

• You will be responsible for handling customer complaints in an efficient and professional manner.

• Moreover we are offering a customized customer service where you can make a difference in evaluating the individual customer requirements and forwarding to the responsible department.

• Within our customer service department we also over the opportunity to work on Europe-wide projects and, in collaboration with the relevant departments, provide our customers with a first-class customer service experience.

• As part of a team, you will be carefully instructed in your tasks and have the opportunity to develop yourself further.

The keys to success:

• You have completed a commercial apprenticeship or have a comparable qualification or professional experience

• Ability to recognize and solve problems, as well as multitasking even under time pressure

• Independence in carrying out everyday work and solving problems

• High written and oral communication skills in German, English and French

What we offer:

• Employment with an innovative, future-oriented organisation

• Outstanding career and development prospects

• Company pension scheme and other fringe benefits

• Exciting company culture which stands for integrity, intensity, involvement and innovation

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Apply today! http://jobs.thermofisher.com

Agency notice!

Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.