Customer Service Representative-Navigation Center in Bristol, Connecticut

Customer Service Representative-Navigation Center

Bristol, CT 06010, USA Req #1699

Monday, March 3, 2025

Wheeler’s vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

POSITION SUMMARY

The Navigation Center Customer Service Representative (CSR) performs functions related to triaging all inbound calls, scheduling appointments, and delivering World Class customer service. A Navigation Center CSR will register new patients/clients, obtains basic insurance information, enter data in the Electronic Health Record (EHR) and schedule appointments accordingly. A Navigation CSR will be cross trained to work at a Health and Wellness Center front desk. Where they will be trained to perform administrative duties, schedule appointments, manage incoming calls, and backfill appointments as needed.

EDUCATION AND EXPERIENCE/QUALIFICATIONS

High School diploma and one year of progressively responsible work experience is required. A valid driver’s license and access to timely and reliable transportation are required. Experience with call center software, Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners are preferable. Bilingual in Spanish preferred.

Hourly Rate $20

Additional Stipend for Bilingual candidates fluent in English and Spanish

LOCATION

Bristol, CT

SCHEDULE

Full time, Monday-Thursday 11am-7pm and Fridays 10am-7pm

EMPLOYEE BENEFITS

At Wheeler, we’re committed to not only supporting your career growth but also ensuring your well-being and security. Here’s how we invest in you:

Nurture Your Health:

• Comprehensive medical and prescription insurance through Centivo

• Comprehensive dental and vision insurance through Cigna

• Access to wellness programs to support your physical and mental health

  Secure Your Future:

• Enjoy peace of mind with company-paid life and AD&D insurance

• 403(b) Plan, with contributions from the company

  Fuel Your Career Growth:

• Pursue your educational goals with our Education Reimbursement Program

• Access training and development opportunities, including supervision towards licensure

• Receive a productivity incentive to recognize your hard work and dedication

  Maintain Work-Life Harmony:

• Recharge with generous paid time off, including:

• 15 vacation days per year to explore and recharge

• 8 sick days per year for your well-being

• 2 personal days per year for your personal needs

• 2 floating holidays per year to celebrate what matters to you

• 9 paid company holidays to spend with loved ones

• Access free and confidential counseling through our Employee Assistance Program (EAP)

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  Answers the Navigation call queues: Greets callers in a professional and courteous manner.

  Schedules appointments for all disciplines, including but not limited to Medical, Dental, Behavioral Health, and the Psychiatric department.

  Obtains and records accurate information in the Electronic Health Record (EHR) at the time of every patient/client encounter.

  Provides callers with accurate information, including but not limited to, accurate appointment date and time information.

  Maintains a calm demeanor, displays respect, and practices active listening skills.

  Actively manages the Navigation call queue, maintaining awareness to calls outside of the threshold.

  Manages accurate and complete patient/client contact notes.

  Maintains the Navigation voicemail box up to date

  Maintains faxes up to date.

  Maintains confidentiality in a professional manner of all information received, discussed, and recorded.

  Maintains competencies to meet expectations in all position-specific key performance indicators. Understands workflows and knowledge of all departments and services offered.

  Maintains flexibility pertaining to cross training at the Front Desk, and coverage as it meets the needs of the department.

  Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Other details

• Pay Type Hourly

• Hiring Rate $20.00

• Required Education High School

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• Bristol, CT 06010, USA