Customer Service Representative / Office Administrator / Receptionist in Clearwater, Florida

CHAMPIONS DO MORE

Welcome to our story. It-s a story of being completely different. Obsessing over particulars. It-s the product of endurance, and steadily honing our craft earlier than getting down to innovate the trade all of us love.

In the present day, Crash Champions is dwelling to a group of workforce members pushed by a deeply-rooted objective and guided by a strong precept: Right here, We Do Extra.

It-s the Crash Champions DNA and it-s the mark of who we’re. Above all the things, we consider in what we do; and we maintain quick to the conviction of why we do it. We serve our clients and enterprise companions with an surprising degree of private {and professional} service to construct belief at each contact level.

BECAUSE WE BELIEVE

THE DIFFERENCE IS TRUST

Place Abstract:

The Buyer Service Consultant is answerable for guaranteeing best-in-class customer support is delivered to all clients all through the restore course of.

This place requires a excessive degree of customer support, communication expertise, and a constructive angle. The Buyer Service Consultant should possess a average degree of technical data in regards to the auto-collision restore course of.

Duties:

• Evaluate with clients and stroll by means of high-level restore course of and subsequent steps: Greet clients by cellphone or in-person; educate clients in regards to the collision restore course of (excessive degree overview), together with insurance coverage claims info, processing and fee procedures

• Set up communication expectations with buyer: Present restore standing updates to buyer through name or textual content primarily based on a longtime communication cadence with the client

• Talk with Service Advisor: Ceaselessly talk to get updates concerning the standing of autos throughout the restore course of

• Conduct remaining high quality management examine: Carry out the ultimate high quality management examine previous to buyer decide up to make sure the standard of the restore will meet or exceed buyer expectations and Crash Champion’s requirements

• Carry out administrative duties : Administrative duties could embrace gathering incoming funds, updating ARMS/rental matching and conducting AR follow-up calls

• Present extra assist to Service Advisor (as wanted): Full elements invoices and supply extra assist for Service Advisor function as wanted

• Further duties as assigned

Place Necessities

Fundamental/Required:

• Legally approved to work in the US

• 6 months or better of prior expertise working in a fast-paced, customer-service surroundings

• Proficient with Computer systems, in addition to, different software program

Most well-liked:

• Bilingual (Spanish)

• Information of Collision Trade together with high-level data of insurance coverage procedures and necessities

• Capability to work collaboratively with others to fulfill shared aims

Advantages:

• Aggressive pay

• Weekly Paychecks/Bonus Pay

• Switch Between Markets

• 401K with firm match

• Medical/Imaginative and prescient/Dental Insurance coverage

Division: Buyer Expertise Rep

Tackle: 2300 Drew Road. Clearwater, FL, 33765

ReqID: 2730558