Customer Service Representative / Office Administrator / Receptionist in Glen Burnie, Maryland

CHAMPIONS DO MORE

Welcome to our story. It-s a story of being totally different. Obsessing over particulars. It-s the product of persistence, and steadily honing our craft earlier than getting down to innovate the business all of us love.

At the moment, Crash Champions is dwelling to a group of workforce members pushed by a deeply-rooted goal and guided by a robust precept: Right here, We Do Extra.

It-s the Crash Champions DNA and it-s the mark of who we’re. Above every part, we imagine in what we do; and we maintain quick to the conviction of why we do it. We serve our prospects and enterprise companions with an sudden stage of private {and professional} service to construct belief at each contact level.

BECAUSE WE BELIEVE

THE DIFFERENCE IS TRUST

Place Abstract:

The Buyer Service Consultant is chargeable for making certain best-in-class customer support is delivered to all prospects all through the restore course of.

This place requires a excessive stage of customer support, communication expertise, and a optimistic angle. The Buyer Service Consultant should possess a average stage of technical information concerning the auto-collision restore course of.

Duties:

• Evaluate with prospects and stroll by high-level restore course of and subsequent steps: Greet prospects by cellphone or in-person; educate prospects concerning the collision restore course of (excessive stage overview), together with insurance coverage claims info, processing and cost procedures

• Set up communication expectations with buyer: Present restore standing updates to buyer through name or textual content based mostly on a longtime communication cadence with the shopper

• Talk with Service Advisor: Regularly talk to get updates relating to the standing of automobiles inside the restore course of

• Conduct last high quality management examine: Carry out the ultimate high quality management examine previous to buyer choose up to make sure the standard of the restore will meet or exceed buyer expectations and Crash Champion’s requirements

• Carry out administrative duties : Administrative duties might embody accumulating incoming funds, updating ARMS/rental matching and conducting AR follow-up calls

• Present further assist to Service Advisor (as wanted): Full components invoices and supply further assist for Service Advisor function as wanted

• Further tasks as assigned

Place Necessities

Primary/Required:

• Legally licensed to work in america

• 6 months or better of prior expertise working in a fast-paced, customer-service setting

• Proficient with Computer systems, in addition to, different software program

Most popular:

• Bilingual (Spanish)

• Information of Collision Trade together with high-level information of insurance coverage procedures and necessities

• Capacity to work collaboratively with others to satisfy shared targets

Advantages:

• Aggressive pay

• Weekly Paychecks/Bonus Pay

• Switch Between Markets

• 401K with firm match

• Medical/Imaginative and prescient/Dental Insurance coverage

Division: Buyer Expertise Rep

Tackle: 85 Dover Street NE. Glen Burnie, MD, 21060

ReqID: 2731417