Customer Service Representative (Onsite – Wave 31) in Eastwood, Philippines

Job Highlights:

• Work-life Balance

• Competitive salary

• ‘Family-oriented’ Culture

• 100% Onsite

Job Description:

• Provide exceptional technical support to customers via phone, email, chat, or other communication channels.

• Diagnose and troubleshoot technical issues, including home appliances and home service set up

• Guide customers through step-by-step solutions, ensuring issue resolution and customer satisfaction.

• Escalate complex technical issues to higher-level support or specialized teams as needed.

• Identify sales opportunities during technical support interactions.

• Offer relevant products, services, or upgrades to meet the customer’s needs and improve their experience.

• Use product knowledge and sales techniques to close sales and achieve sales targets.

• Build rapport and trust with customers by actively listening, empathizing, and showing a genuine interest in their concerns.

• Communicate technical information in a clear and understandable manner, regardless of the customer’s technical background.

• Manage customer expectations regarding issue resolution and response times.

• Maintain accurate and detailed records of customer interactions, technical issues, and sales activities in a CRM system.

• Provide regular reports on technical support cases, sales outcomes, and customer

Requirements:

• Atleast 2 years BPO Experience handling international account.

• Experience in upselling is a must.

• College graduate or undergraduate

• Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation

• High-level written and verbal communication skills.

• Ability to multi-task, stay focused, and self-manage.

• Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines.

• Must have excellent English communication skills.

• Amenable working on a night shift.

• Can work Onsite. Office location is in Eastwood, Libis Quezon City

WHY INTELASSIST?

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