Customer Service Representative (Onsite – Wave 31) in Eastwood, Philippines

Job Highlights:

  • Work-life Balance

  • Competitive salary

  • ‘Family-oriented’ Culture

  • 100% Onsite

Job Description:

  • Provide exceptional technical support to customers via phone, email, chat, or other communication channels.

  • Diagnose and troubleshoot technical issues, including home appliances and home service set up

  • Guide customers through step-by-step solutions, ensuring issue resolution and customer satisfaction.

  • Escalate complex technical issues to higher-level support or specialized teams as needed.

  • Identify sales opportunities during technical support interactions.

  • Offer relevant products, services, or upgrades to meet the customer’s needs and improve their experience.

  • Use product knowledge and sales techniques to close sales and achieve sales targets.

  • Build rapport and trust with customers by actively listening, empathizing, and showing a genuine interest in their concerns.

  • Communicate technical information in a clear and understandable manner, regardless of the customer’s technical background.

  • Manage customer expectations regarding issue resolution and response times.

  • Maintain accurate and detailed records of customer interactions, technical issues, and sales activities in a CRM system.

  • Provide regular reports on technical support cases, sales outcomes, and customer

Requirements:

  • Atleast 2 years BPO Experience handling international account.

  • Experience in upselling is a must.

  • College graduate or undergraduate

  • Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation

  • High-level written and verbal communication skills.

  • Ability to multi-task, stay focused, and self-manage.

  • Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines.

  • Must have excellent English communication skills.

  • Amenable working on a night shift.

  • Can work Onsite. Office location is in Eastwood, Libis Quezon City

WHY INTELASSIST?

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