Job Highlights:
Work-life Balance
Competitive salary
‘Family-oriented’ Culture
100% Onsite
Job Description:
Provide exceptional technical support to customers via phone, email, chat, or other communication channels.
Diagnose and troubleshoot technical issues, including home appliances and home service set up
Guide customers through step-by-step solutions, ensuring issue resolution and customer satisfaction.
Escalate complex technical issues to higher-level support or specialized teams as needed.
Identify sales opportunities during technical support interactions.
Offer relevant products, services, or upgrades to meet the customer’s needs and improve their experience.
Use product knowledge and sales techniques to close sales and achieve sales targets.
Build rapport and trust with customers by actively listening, empathizing, and showing a genuine interest in their concerns.
Communicate technical information in a clear and understandable manner, regardless of the customer’s technical background.
Manage customer expectations regarding issue resolution and response times.
Maintain accurate and detailed records of customer interactions, technical issues, and sales activities in a CRM system.
Provide regular reports on technical support cases, sales outcomes, and customer
Requirements:
Atleast 2 years BPO Experience handling international account.
Experience in upselling is a must.
College graduate or undergraduate
Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation
High-level written and verbal communication skills.
Ability to multi-task, stay focused, and self-manage.
Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines.
Must have excellent English communication skills.
Amenable working on a night shift.
Can work Onsite. Office location is in Eastwood, Libis Quezon City
WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.
To help us track our recruitment effort, please indicate in your cover/motivation letter where (globalvacancies.org) you saw this posting.
Job title: Study Skills Lecturer - East London Company Global Banking School Job description Department:…
Job title: Sprinkler Service Technician (un) Company Johnson Controls Job description Be part of the…
Job title: Research Funding Officer (Maternity Cover) (CEN-REM-2025-03) Company London School of Hygiene & Tropical…
Job title: Credit Risk Modelling – Quantitative Strategist Company Deutsche Bank Job description Job Description:Job…
Job title: sales Company Rona Job description At RONA, our employees let their passion blossom…
Job title: Lecturer or Senior Lecturer in Accounting Company Oxford Brookes University Job description Oxford…