Customer Service Representative/Order Desk

Job title:

Customer Service Representative/Order Desk

Company

Nevian Consulting

Job description

DescriptionOur client (an industrial manufacturer) is seeking to fill the position of “CSR/Order Desk”. This is a multi function role that requires an individual to work with a number of different departments within the company. This role is responsible for receiving and processing orders, credits and escalations in a timely and efficient manner. The role must maintain good customer relations by telephone and e-mail communicating order information, handling customer complaints, and processing expedites. Full time in office permanent role. Salary: 50K-55K. Mon-Fri: 8:30-5:00pm. Benefits: Yes- After 3 months. Great bonus opportunities. Great work environment and growth opportunities.Responsibilities

• Process Orders, Expedites and all other customer requests accurately with a high attention to detail in a timely manner.
• Consistently organize workload to ensure high priority and rush items are prioritized.
• Work well with other team members and departments to ensure customer receive the best service possible at every point.
• Effectively manage orders (phone, EDI, email) daily.
• Deal with customer issues, concerns and complaints in a timely and efficient manner
• Supply tracking information on shipments as customer requires
• Co-ordinate rush orders as required with Production and Shipping
• Assist Inside Sales to expedite orders as necessary with Production
• Issue Return Good Authorizations to determine quality issues, relay findings to customer, and process next step accordingly

Qualifications

• Exceptional interpersonal and communication skills and be able to present the company in a professional manner and provide excellent written reports.
• 2-3 years of Order Desk experience is a must.
• Ideally must have a great mechanical aptitude.
• Organization skills with attention to detail.
• Good math and problem solving ability.
• Be personally motivated and able to provide creative thought.
• Minimum of High School graduation.
• Strong computer skills with ability to use Microsoft software (Excel, Word, etc.).
• Excellent verbal, written and listening skills.
• Take ownership of all opportunities, challenges, and mistakes.
• A willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism. Commit to a personal plan of development as necessary.
• Able to handle a high pressure call center environment where constant multi-tasking and prioritizing of daily work is essential.
• A positive and friendly phone manner is critical.
• A high level of empathy is required to identify customer concerns and convert them into a positive experience.
• Ability to gain customer trust and keep it.

Expected salary

$50000 – 55000 per year

Location

Mississauga, ON

Job date

Fri, 11 Apr 2025 22:18:53 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (globalvacancies.org) you saw this job posting.