Customer Service Representative, Peacock in Orlando, Florida

We create world-class content material, which we distribute throughout our portfolio of movie, tv, and streaming, and produce to life by means of our theme parks and client experiences. We personal and function main leisure and information manufacturers, together with NBC, NBC Information, MSNBC, CNBC, NBC Sports activities, Telemundo, NBC Native Stations, Bravo, USA Community, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed leisure and programming by means of Common Filmed Leisure Group and Common Studio Group, and have world-renowned theme parks and points of interest by means of Common Locations & Experiences. NBCUniversal is a subsidiary of Comcast Company.

Right here you may be your genuine self. As an organization uniquely positioned to teach, entertain and empower by means of our platforms, Comcast NBCUniversal stands for together with everybody. Our Variety, Fairness and Inclusion (https://www.nbcuniversal.com/diversity-equity-inclusion) initiatives, coupled with our Company Social Accountability (https://www.nbcuniversal.com/csr) work, is knowledgeable by our staff, audiences, park friends and the communities through which we reside. We try to foster a various, equitable and inclusive tradition the place our staff really feel supported, embraced and heard. Collectively, we’ll proceed to create and ship content material that displays the present and ever-changing face of the world.

Introducing Peacock, NBCUniversal’s new streaming service that mixes timeless exhibits and flicks, unique originals, youngsters programming and present hits, with well timed information, sports activities and popular culture. All collectively. Multi function app.

With our profitable launch in 2020, we’re constructing a world-class group of sensible, hungry and fearless professionals who’re energized by the potential for working on the epicenter of content material, expertise and tradition. Be a part of us if you need to be part of this thrilling initiative.

We’re looking for Buyer Service Representatives for our Peacock buyer assist group. As a Buyer Service Consultant, you may be the primary level of contact for Peacock viewers through social platforms, chat, electronic mail and extra.   

Job Duties

• Offering customer support assist for viewers by means of numerous channels, comparable to social media, cellphone, electronic mail, and chat.

• Knowledgeable in managing social media platforms in crafting artistic responses each publicly and privately to our clients.

• Keep buyer satisfaction rankings based mostly on express standards set forth by the corporate

• Function the entrance line of technical points, outages and escalations for broadcast viewing or digital streaming.

• Turn out to be an professional in all Peacock platforms together with however not restricted to: cellular software, web site, TV apps and units, and TV broadcast.

• Troubleshooting technical points on quite a lot of gadget functions to make sure seamless streaming and viewability.

• Keep correct and up-to-date account and billing info of consumers by means of CRM and billing software program.

• Take part in environment friendly each day workflow processes utilizing operational metrics to gauge efficiency and guarantee well timed service

• Take part in a high quality program to certify {that a} excessive degree of accuracy and buyer assist are persistently being delivered, using NPS as the first driving metric

Primary {Qualifications}

• Robust written and verbal communication expertise

• Wonderful typing, cellphone, and pc navigation expertise

• Proficiency with social media platforms

• Proficiency with navigating the Web, electronic mail, and On the spot Messenger

• Data of digital streaming providers and units

Extra Job Necessities

• Hybrid: This place has been designated as hybrid, usually contributing from the Orlando workplace a minimal of three days per week

• Should be keen to work mornings, evenings, weekends, holidays, and time beyond regulation when wanted, generally with quick discover. 

• Willingness to work a versatile schedule, time beyond regulation, and on weekends. Working hours vary from 9am -1am, 7 days per week and open availability is required.

Desired {Qualifications}

• Earlier expertise in managing social media platforms, from posts to direct messages on behalf of a enterprise.

• Optimistic angle {and professional} method anticipated always

• Robust group participant

• Excessive vitality and interesting character with the flexibility to convey persistence, and stay calm in hectic conditions 

• Capable of be self-motivated by a fast-paced working setting

• Familiarity with Salesforce is strongly desired

• Highschool diploma or GED most well-liked

• 6 months earlier customer support/name middle expertise

NBCUniversal’s coverage is to supply equal employment alternatives to all candidates and staff with out regard to race, coloration, faith, creed, gender, gender id or expression, age, nationwide origin or ancestry, citizenship, incapacity, sexual orientation, marital standing, being pregnant, veteran standing, membership within the uniformed providers, genetic info, or another foundation protected by relevant legislation. NBCUniversal will take into account for employment certified candidates with prison histories in a way according to related authorized necessities, together with the Metropolis of Los Angeles Truthful Probability Initiative For Hiring Ordinance, the place relevant.

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