Customer Service Representative (Phone, Email, Chat Support) in Cranbury, New Jersey

Key Responsibilities:Respond to customer inquiries via phone, email, and live chat in a timely manner.Provide accurate information about products, services, and policies.Troubleshoot and resolve customer issues efficiently.Process orders, refunds, and returns as needed.Maintain customer records and update databases with relevant information.Escalate complex issues to higher-level support or supervisors when necessary.Follow company guidelines to ensure excellent customer service.Collect customer feedback to help improve services.Meet performance targets, including response time, resolution time, and customer satisfaction.Stay up to date with company products, promotions, and updates.Required Skills & Qualifications:Excellent communication skills (written and verbal).Strong problem-solving abilities and patience.Ability to handle multiple conversations simultaneously (for chat/email roles).Experience with CRM software (e.g., Salesforce, Zendesk, Freshdesk) is a plus.Basic computer skills and ability to learn new software quickly.Strong attention to detail and organizational skills.Ability to work in a fast-paced environment.High school diploma or equivalent (a degree is a plus).Previous customer service experience preferred but not always required.Types of Customer Service Roles:Phone Support Representative – Handles inbound and outbound calls.Email Support Representative – Responds to customer inquiries via email.Chat Support Representative – Assists customers via live chat.Technical Support Representative – Helps customers with technical issues.Bilingual Customer Service Representative – Provides support in multiple languages.