Customer Service Representative (Priority 1) in OLATHE, Kansas

TEKsystems is actively hiring for customer service representatives for a reputable manufacturing company in Olathe, Kansas!

Description:

• Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in nature

• Qualifying/verifying customer requests

• Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner

• Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction

• Other duties as assigned

Additional Skills & Qualifications

1+ year of customer service experience, prefer retail experience over standard call center roles.

Previous experience is call center is a plus. Solid tenure. At least one year at each position.

Proficient in Microsoft programs

Attention to detail

Employee Value Proposition (EVP)

Unlimited OT for reps once hired on perm; reps are working 80+ hours of OT currently

Company has had 500% growth over the past 5 years.

NOT considered a call center environment – spacious office setting

Relaxed but very fair management.

Long-term role and internal growth opportunities

Hybrid work environment after 6 months with the company

Eligible for annual raises every June once permanent

Also, when you convert, you get a pay increase

SHIFT DETAILS

TUESDAY – SATURDAY 1:00PM – 10:00PM

Training hours for first 2 weeks: Monday-Friday, 7:00am-4:30pm in CLASSROOM setting at office and will work their assigned shift while training/shadowing on the FLOOR

SUNDAY – THURSDAY 1:00PM – 10:00PM

Pay and Benefits

The pay range for this position is $19.00 – $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in OLATHE,KS.

Application Deadline

This position is anticipated to close on Mar 20, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.