Customer Service Representative -Producer Services in Phoenix, Arizona

Description We are offering a contract to permanent employment opportunity for a Customer Service Representative – Producer Services in Phoenix, Arizona. In this role, you will be a key player in our contact center, handling customer inquiries and providing exceptional service through both inbound and outbound calls.

Responsibilities:

• Deliver superb customer service in a high-volume, automated contact center environment

• Handle customer inquiries with precision, professionalism, and timeliness

• Utilize multiple systems and applications to research, analyze, and resolve customer requests

• Collaborate effectively with team members and business partners to ensure a positive customer experience

• Maintain and uphold performance and quality standards

• Demonstrate problem-solving abilities by making appropriate decisions based on analyzed information

• Develop a strong understanding of personal lines insurance principles and products offered to our customers

• Work diligently on scheduled shifts, with potential for overtime and weekend hours as required

• Assist with ad-hoc tasks and additional projects as assigned. Requirements • Proficiency in Customer Service and a commitment to providing Superior Customer Service

• Excellent Communication Skills, both written and verbal, are essential

• Proficiency in Microsoft Excel and general Computer Skills

• Previous experience in Operations and Research is beneficial

• Ability to handle Inbound Outbound Calls efficiently

• Knowledge of Insurance industry practices, including Property and Disability Claims

• Familiarity with About Time and Revenue Accounting software

• Ability to Perform Ad Hoc Financial tasks as required

• Experience in Claim Administration is a plus

• Ability to work Onsite as required

• Strong Decision-Making skills and the ability to work in a fast-paced environment

• Knowledge of Underwriting principles and practices

• Ability to collaborate effectively with Business Partners

• Adherence to Quality Standards and ability to work in a detail oriented Manner

• Collaboration skills to work effectively in a team

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .