Customer Service Representative (Sigma On Site location) Customer Service Representative (Sigma On Site location)

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Our Core Values are:

• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together.

Some of our Benefits:

• Medical Services
• Educational Reimbursement
• Cafeteria and Transportation
• ASO Foundever

Job Summary

Join our team and work for top global companies!

We are looking for a dedicated Customer Service Representative to join our team located in our San Pedro site.

As a Customer Service Representative, you will be responsible for providing high-quality and accurate resolutions to customer inquiries, following established policies and procedures. You will answer general inquiries, offer effective solutions, and ensure customer satisfaction to meet client objectives successfully. Your goal will be to guarantee total customer satisfaction and fulfill client expectations through exceptional service.

Primary Job Responsibilities & Job Requirements

Primary Requirements

• At least 18 years old
• High School Diploma
• Experience in customer service or call center is desirable
• Citizenship or work permit
• Full time availability
• Advance English Skills
• Strong Computer Skills

Responsibilities

• Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
• The document correctly the data base using the given tools in order to keep track of costumer’s request through data entry
• Meet established individual and team performance targets, including customer service, productivity, and quality standards.
• Follow up on the customer’s issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer.

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