As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
The Customer Service Representative is responsible for providing the necessary planning, communication, and coordination of efforts to ensure that projects are successfully managed and delivered to the satisfaction of our customers. The Customer Service Representative develops and facilitates timelines through areas such as design, sales, and manufacturing. For the customer, the Customer Service Representative is the main PCA point of contact on the project.
PRINCIPLE ACCOUNTABILITIES:
DECISION MAKING:
Using his/her knowledge of PCA products and services, the Customer Service Representative is expected to exercise independent judgment, conduct research, and resume business for PCA. The Customer Service Representative assigns tasks and chooses external resources from qualified vendors of complementary and alternative non-PCA components. As a company representative the Customer Service Representative must exercise discretion realizing that his/her interactions with co-workers and customers must be in accordance with PCA policies and ethics. The Customer Service Representative is responsible for ensuring that the customer’s needs are met, to the fullest of their ability.
INTERACTIONS:
To exceed customer needs the Customer Service Representative will need to work with managers and associates in sales, design, production, scheduling, and accounting. The Customer Service Representative is expected to develop solid working relationships with these individuals to effectively meet, and then exceed, customer needs. Externally the Customer Service Representative is responsible for developing and maintaining relationships with customers. The Customer Service Representative is expected to showcase PCA products and services, negotiate/communicate pricing and deliver superior service
BASIC REQUIREMENTS:
STRONGLY PREFERRED REQUIREMENTS:
KNOWLEDGE, SKILLS & ABILITIES:
All qualified applicants must apply at Careers.packagingcorp.com to be considered.
PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.
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