Customer Service Representative- START ASAP in Chicago, Illinois

Customer Service Representative

Location: Chicago, IL (ONSITE NOT REMOTE)

Schedule: Monday-Friday 8AM-5PM

Description

• Responsible for outbound calls – using call center software

• Develop and maintain working knowledge of current products and services offered by the company

• Answer all calls and emails in a timely manner, in adherence to their goals

• Document all call information according to standard operating procedures

• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs

• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary

• Review all required documentation to ensure accuracy

• Accurately process, verify, and/or submit documentation and orders

• Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles

• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required

• Must be able to navigate through multiple online EMR systems to obtain applicable documentation

• Enter and review all pertinent information in EMR system including authorizations and expiration dates

• Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies

Skills/Requirement

• 1+ year of customer service experience.

• 1+ year of scheduling, insurance verification, or healthcare experience.

• Experience working with multiple portals while providing CSR support.

Pay and Benefits

The pay range for this position is $18.00 – $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago,IL.

Application Deadline

This position is anticipated to close on Feb 28, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.