Customer Service Representative Supervisor in American Canyon, California

Job Title: Customer Service Representative Supervisor

Job Description:

• Serve as the primary contact for the customers and execute the daily Customer Service processes with a keen focus on customer satisfaction.

• Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.) Review all orders and customer confirmations for accuracy.

• Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, accounts receivables, and inside sales processes.

• Support the process of new project development with customers (e.g., artwork proof, color proof, item set up).

• Follow-up proactively with plant personnel and internal departments including manufacturing, quality, and supply-chain to ensure customer expectations are met.

• Participate in building strong relationship with customers

• Strengthen customer relationships through telephone contact, written correspondence, and on-site customer visits. At all times, demonstrate the highest level of diplomacy and professionalism.

• Manages the reporting and follow up with the right contacts in particular regarding issues, delays, customer feedback, and quality complaints.

• Maintain customer files up-to-date.

• Complete the reports.

• Act as a key resource for the Sales Executive team.

• Assist the accounting team with the identification of customer ownership related to aged inventory and its disposition.

• Following company protocols, policies and goals while acting on opportunities to optimize the efficiency of the department.

• Participate in Safety awareness, training, and ergonomic practices within the facility.

Qualifications:

• 5-7 years of experience in customer service or inside sales

• Previous experience in the wine industry is preferred

• Superior teamwork skills, interpersonal and communication skills

• Excellent analytical and computer skills (e.g., Outlook, Excel)

• Experience with project development is an asset

• Knowledge of Account mate is an asset.

Work Environment

This position operates in a manufacturing facility specializing in flexibles for the wine industry. The work schedule is Monday through Friday, from 8:00 am to 4:30 pm.

Job Type & Location

This is a Contract to Hire position based out of American Canyon, California.

Pay and Benefits

The pay range for this position is $31.00 – $36.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in American Canyon,CA.

Application Deadline

This position is anticipated to close on Mar 25, 2025.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.