Customer Service Representative – Toronto (Work from home)

Overview

We are looking for talented customer care specialists, passionate about customers to join our team.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, customer acquisition, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year. 

What we offer:

• Work from the comfort of your home
• Competitive compensation package which includes an additional premium for a second language
• Medical and dental benefits plans, as well as Employee Assistance Program
• Paid Training
• Employee Referral program – from $500.00 for every referral hired
• Great perks on everyday products and services with Canada’s leading employee perk program
• Internal career advancement opportunities

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Visit our careers page to see more career opportunities and learn about us!

https://careerseng-teleperformance.icims.com/jobs/intro

Qualifications

• High School diploma or GED.
• Fluent English required.
• Able to multitask and learn new tools easily
• Satisfactory background check.
• Basic Microsoft Windows skills.
• Solid computer/internet/keyboarding skills. Ability to accurately type minimum 35 wpm.
• Strong work ethic with proven dependability.
• Ability to quickly learn new applications and processes.
• Strong verbal and written communication skills.
• Professional and courteous telephone manner.
• Excellent verbal skills; basic writing skills.
• Able to handle routine and repetitive tasks at varying pace.
• Flexibility to work additional hours as needed.
• Maintain acceptable attendance.

Responsibilities

• Work collaboratively as a team with a goal to achieve a high-quality standard.
• Ability to connect with customers through conversations and provide needed support
• Build trusting relationships with customers understanding their needs.
• Proactively offer appropriate solutions that create high customer satisfaction.
• Exercise patience and empathy while resolving customer concerns.
• Adhere to our client’s policies, procedures, and industry compliances.

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