Customer Service Representative – WIN Pumps in Indianapolis, Indiana

Customer Service Representative – WIN Pumps

Job Description

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to utilize your technical expertise and support customers? Then we have an interesting position in Peerless for you.

What is the job about?

Peerless Pump Company, a Grundfos subsidiary, is seeking a Customer Service Representative to join our Water Utility Customer Service team. The Customer Service Representative will act as the key conduit of information between our customers and the factory. The CSR will be responsible for providing status updates on current orders as well as be the focal point for developing delivery schedules for future projects. The CSR must work closely with several different functions of the company (Purchasing, Operations, Engineering, Warranty, etc.) to gather adequate information for all customer inquiries. Customer Service Representative will coordinate logistics requirements and assign RMA’s as needed for returned materials.

This position reports directly our Customer Service Supervisor -Water Utility & Industry and will operate out of the Indianapolis, IN facility in a hybrid function.

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.

Your main responsibilities:

• Answering emails, finding solutions and following up

• Track and report status of orders

• Order Entry

• Quoting

• Coordinate with other departments

• Other duties as assigned

Your background

We imagine that you have:

• B.S. in Communications, Business, Organizational Leadership or similar technical discipline required (or commensurate experience).

• Working knowledge of mechanical equipment (motors, engines, pumps, etc.)

• 1-3 Years of customer service experience in a manufacturing environment

• High written and oral communication skills with attention to detail and demonstrated ability to use proper grammar and spelling.

• Ability to work effectively in a team environment.

• Excellent critical reasoning skills.

• Technical aptitude.

• Experience using ERP Systems (SAP preferred).

• Proficiency with standard MS Office programs.

• Highly organized, self-starter that can work with little direct supervision.

• Ability to make sound decisions when needed

What’s in it for you?

What are your goals? Here at Peerless it’s our mission to enable you develop and fulfil your aspirations, both career and personal. You’ll find that your fresh ideas will be welcomed and make a difference in how we conduct our business.

In addition, your day-to-day benefits as a regular, full-time employees include:

• Paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.

• Competitive medical, dental, and vision plans; 401(k)-match program.

• Annual bonuses, parental support, engaging team buildings.   

• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. 

• Long-term career development with regular dialogue, as well as continuous learning and development opportunities. 

• Access to the modern Grundfos Academy to pursue further both personal and professional development. 

• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.

We look forward to hearing from you.

If you would like to dig deeper into the Peerless universe, please visit us (https://www.peerlesspump.com/) and check out why our employees are Peerless (https://www.peerlesspump.com/wp-content/uploads/2021/02/I-AM-Peerless-We-Are-Peerless.mp4) .

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf) and pay transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) . Accommodations are available for applicants with disabilities.

We look forward to hearing from you.

Information at a Glance

Job details

Application deadline:

Workplace: Hybrid (office and home-working)

Job Location: Indianapolis, Indiana, United States

Contract Type: Full-Time

Employment Type: Regular