Customer Service Representative with Albanian Customer Service Representative with Albanian

About Us:

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Foundever in Serbia:

Foundever Serbia successfully operates for more than 10 years now and the local team consists of more than 1400 dedicated colleagues.

About 80% of our management team started their career at Foundever as a Customer Care Representative.

In everyday life, we are in contact with 22 different cultures and we communicate with our clients in 10 different languages.

At Foundever Serbia we believe that our staff is our most important asset. This means that we take pride in finding the best, most talented and driven employees. 

We take care of you, your progress, and make sure that you have the right conditions to deliver the best results. And subsequently, we expect that you give it your best at all times. 

Summary of primary job responsibilities:

Working in partnership with our Clients, we are looking to grow our ALBANIAN team of expert Customer Service Representatives. With full training provided, you will support customers who are having challenges and are contacting us via phone, email or chat. Delivering a world class customer experience is a key, and as part of this you will offer eligible customers the best service.

Your tasks will be to:

• Communicate via telephone, mail and/or chat with existing customers in order to solve their inquiries
• Give information about the product or service to existing customers and prospects
• Transfer more difficult inquiries to higher level if necessary
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
• Maintain received information properly in the system

Your skills:

• Fluent in spoken and written ALBANIAN
• Good command of English is a plus
• Excellent communicator
• Superb at building rapport with customers.
• Good at numerical and verbal reasoning skills
• With excellent MS Office skills

Foundever Serbia offers you:

• Social package including: additional healthcare insurance after 6 months of employment
• To join a young and dynamic team in multinational environment
• Opportunities for long-term professional career
• Entitlement to company internal training and development according to global standards
• Friendly and accessible office location
• Opportunity for flexible working hours
• Stable employment

Experience Target

• Call Center experience a plus

Contact:

If you have any additional questions, don’t hesitate to contact us at hr.serbia@foundever.com

We would be happy to help you!

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