Customer Service Representative with German in Central Bohemian Region, Czech Republic

Job Description:

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Representative.

In this role you will be responsible for providing customer service to dental professionals.

What is your role going to look like?

• Together with 8 team members you will be supporting the market for DACH

• Act as a primary point of contact for our clients and commercial teams

• Big part of your day will be order management – receiving, monitoring, and processing customer orders in SAP.

• You will also handle complaints or any other requests from our clients

• You can expect receiving requests primarily via phone or email (CRM)

What can you look forward to?

• WELL certified offices

• we’re the only office in CEE with Platinum certification in WELL

• program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature…)

• initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)

• Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)

• 25 days of vacation

• 4 paid sick days

• Meal vouchers

• Hybrid work model

• Contribution to wellness and leisure activities – Multisport and Edenred

• Retirement plan contribution and life insurance

• Language courses

• Employee Assistance Program

• free consultations in mental health, legal and financial areas for you and your family members

• Company discounts

• Attractive work environment in Prague 8 – Libeň

• Free parking in the office

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

#LI-SM1

Job Requirements:

What will you bring?

• C2 in German and fluent in English

• Customer centric approach

• Good communication skills (efficient, friendly and positive)

• Curiosity and drive for continuous improvement

• Experience or ability to learn CRM and ERP tools

• Organizational skills and attention to details

We’re looking forward to receiving your CV.

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.

Operating Company:

Corporate

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista’s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .