Customer Service Representative(Patient Representative) in Toledo, Ohio

Job description

* Only Candidates residing in the states of Florida, Texas, and Ohio, Tennessee, Gorga.  will be considered*

Job description

Remote Customer Service Representative (Patient Representative)

Full TIME(Paid Training)

Monday – Friday Must have open availability between the hours of 9am-8pm EST

$15-$16 per hour+ MONTHLY BONUS + OPPORTUNITY TO EARN UP TO AN ADDITIONLAL $1,000 QUARTERLY BONUS

*Pay increase at 30 & 90 days after completion of  training *

YOU MUST HAVE YOUR OWN EQUIPMENT

Our Company

United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services, businesses, and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Come join our team of experts!

Job Description

UCB is looking for a positive and professional Customer Service representative to join our growing team. In this role, you’ll be our customers’ first point of contact, responsible for delivering the best in class customer support experience.

IN THIS ROLE YOU WILL:

• You will support and provide superior customer service via phone.
• Handle incoming patient’s telephone calls in a professional and courteous manner.
• Resolve patients inquiries with accuracy, efficiency, and quality
• De-escalate situations involving dissatisfied patients, while offering patient assistance and support.
• Use questioning and listening skills that support effective telephone communications.
• Access patient account information via computer software and make necessary updates as needed.
• Document patient’s inquiries and requests efficiently in our system
• Meet and exceed personal and department objectives and metrics
•  Bilingual – a plus

WE WOULD LOVE TO HEAR FROM YOU IF YOU:

• · Have ability to offer excellent customer service
• · Have ability to answer a high volume of calls.
• · Have excellent communication and interpersonal skills
• · Have good written, verbal, active listening, and phone communication skills
• · Have ability to handle stressful situations and maintain a calm composure
• · Have good computer skills
• · Have ability to work independently
• · Have ability to type 25 or more words per minute
• · Have High School Diploma or equivalent

BENEFITS

Your hard work and professional dedication will be rewarded with a highly competitive compensation package, including bonus potential.

Additional Benefits include Health Insurance, Dental Insurance, Vacation Pay, Holiday Pay, Earned Time Off, Vision Insurance, Retirement 401-k Plan, Direct Deposit, and Life Insurance.

Job Type: Full-time

Salary: $14.00 – $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

• Vision insurance

   

Experience level:

• 1 year

   

Shift:

• 8 hour shift

• Day shift

   

Weekly day range:

• Monday to Friday

   

Work setting:

• Call center

• Remote

   

Education:

• High school or equivalent (Required)

   

Experience: