Customer Service Senior Representative- Express Scripts- Remote in Bloomfield, Connecticut

Must be throughout the driving distance of both office- 50 miles- in case you may have points and have to work onsite. 8a-5p EST w/ 1h lunch.

CT workplace: 900 Cottage Grove Rd. Bloomfield, CT

NH workplace: 83 LAFAYETTE ROAD SUITE 13, HAMPTON FALLS, NH

MA workplace: 261 Cedar Hill St. Constructing C , Marlborough, MA

Works throughout the fast-paced surroundings of the Central Nursing Workforce to finish non-clinical tasks and features to ship simple administrative and/or different primary enterprise providers in Buyer Service. As a primary line of contact, this position will independently help each inner and exterior purchasers inside scope by clarifying and researching desired data and resolving non-clinical issues throughout the nursing division, performing analysis to reply to inquiries and deciphering to find out only response well timed.

Works with Nurse Managers/Supervisors, area employees, and sufferers to schedule visits for residence infusion inside a area of branches. Completes all nurse assignments for sufferers, reschedules visits based mostly on affected person availability, employees new sufferers with applicable nurses, and proactively displays all affected person appointments to substantiate accuracy. Works with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals. Works with numerous employees, departments, and prescribers through fax, electronic mail, IM, and telephone. Displays each private electronic mail in addition to nursing mailboxes for comply with up wanted, prioritizing by ask. Manipulates a number of Excel paperwork to find out what must be accomplished and urgency of completion. Responds well timed to inquiries from sufferers, area employees, and different departments for data and help relating to nursing and affected person referrals and schedules.

ESSENTIAL FUNCTIONS

• Use of pharmacy and scheduling packages for documentation and nurse scheduling of residence infusion visits.

• Proactively talk to area employees, nurse administration, and sufferers.

• Examine/analysis points and supply decision.

• Take initiative for drawback fixing with skill to multitask successfully and use crucial pondering.

• Appropriate and well timed entry of information in applicable techniques.

• A professional-active work ethic with skill to be managed/skilled nearly.

• Excessive proficiency and common use of Excel and Outlook.

QUALIFICATIONS

• Excessive College training or GED.

• 5+ years of related Buyer Service expertise.

• Microsoft Workplace Suite.

• Extraordinarily detailed oriented.

• Wonderful written and oral skilled communication abilities.

• Means to adapt in a dynamic work surroundings, be taught shortly, resolve issues, and make unbiased selections.

If you may be working at residence often or completely, the web connection should be obtained by means of a cable broadband or fiber optic web service supplier with speeds of a minimum of 10Mbps obtain/5Mbps add.

About Evernorth Well being Companies

Evernorth Well being Companies, a division of The Cigna Group, creates pharmacy, care and profit options to enhance well being and enhance vitality. We relentlessly innovate to make the prediction, prevention and therapy of sickness and illness extra accessible to tens of millions of individuals. Be part of us in driving development and bettering lives.

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