Customer Service Specialist, Customer Desk, Switzerland (m/w/d)

Job Req Number: 91302

Time Type: Full Time

Division: CHE – DSV Logistics S.A. (Road)

Location: Pratteln 

Manager: Marco Reimann

We are offering a permanent position as a Customer Service Specialist (m/f/d) in our Road Division at the Pratteln location as soon as possible, as part of our Customer Desk.

The Customer Desk is the first point of contact for all Swiss export customers who are served from our Pratteln location. You are responsible for proactively handling customer inquiries and providing an efficient interface to operations. Your goal is to maximize customer satisfaction, optimize the customer experience, and build long-term customer relationships – before, during, and after transport.

Your Benefits

• Onboarding: We support you with personal guidance to ensure a successful start in your new role.
• Communication & Company Culture: Experience open, direct communication in the Danish style – always at eye level and regardless of hierarchy levels.
• Flexibility: A modern workplace including a transparent flexitime regulation and modern workstations with height-adjustable desks in modern office spaces.
• Variety: A varied range of tasks with a high degree of decision-making freedom at a global player.
• Mobility & Infrastructure: Our office is located in the middle of the Grüssen area and is therefore easily accessible by car, public transport, or bicycle.
• Pension & Additional Benefits: Our in-house DSV pension fund offers flexible contribution models for employees aged 45 and over. Additionally, you have at least five weeks of vacation per year and benefit from capital-forming benefits and employee discounts.
• Development: Regular training and education, e-learnings, Talents@DSV are just some of the personnel development programs to keep your skills up to date. Tailored programs are also possible.

Your Tasks

• Customer Support: Handling national and international customer inquiries in the export area via email and phone in German and English, and partially in French.
• Order Processing: Acceptance, review, and initial entry of incoming customer orders as well as conducting customs clearance checks.
• Coordination: Close cooperation with internal departments, especially operations and the customs department, to ensure smooth shipment processes.
• Complaint Management: First point of contact for customer inquiries or incoming complaints.
• Data Maintenance: Recording, maintaining, and updating customer data in the internal TMS.
• Process Optimization: Actively contributing to the continuous improvement of internal processes to increase efficiency and customer satisfaction.

Your Profile

• You have completed training or retraining as a freight forwarding and logistics services clerk (m/f/d), freight forwarding clerk (m/f/d), or a comparable qualification.
• You bring extensive professional experience in freight forwarding.
• You are very familiar with common MS Office applications.
• Your German and English skills are business fluent, both spoken and written.
• You work independently, responsibly, and in a structured manner.
• You have a confident appearance, teamwork skills, and strong communication skills.
• We offer you exciting challenges, a motivated team, and the opportunity to contribute to the optimization and assurance of smooth processes. Become part of our success and shape the future of international trade with us! We look forward to receiving your application, including complete documents, your desired start date, and your salary expectations.

Your Contact Person 

Tessa Trinh

HR Specialist, Recruiting DACH 

02151 / 7371644 

karriere@de.dsv.com 

https://www.dsv.com/de-de/karriere

Please apply with your complete application documents. Create a profile, save it, and click “Apply” at the end.

People with disabilities and those with equivalent status will be given preferential consideration if they are equally qualified.

• Benefits may vary depending on location or division.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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