Customer Service Specialist – Medical

Job title:

Buyer Service Specialist – Medical

Firm

BWX Applied sciences

Job description

BWXT Medical Ltd. is a trusted supply for the event and manufacture of nuclear drugs for biotechnology, life sciences, pharmaceutical corporations and academia companions. Headquartered in Kanata, Ontario, BWXT Medical Ltd. employs over 300 highly-skilled folks in Kanata and Vancouver, British Columbia.BWXT Medical Ltd. is hiring a Buyer Service Specialist. This place might be positioned in Vancouver, British Columbia and can help our rising non-sterile (API) product enterprise.Location: 4004 Wesbrook Mall, Vancouver B.C.Hybrid Work Mannequin.Job Goal:This function is liable for coordinating and offering the excellent gross sales help, together with radiochemicals and radiopharmaceuticals, and buyer help service for all medical isotope merchandise produced in Kanata and Vancouver. Actions embody the whole vary of the in-house gross sales operate, together with administration of main long-term contracts, liaising with a number of websites and operation teams to satisfy buyer wants.Job Construction and Communications:

• Experiences to Supervisor Business Operations & Buyer Service.
• This function is the important thing level of contact with the shopper on all merchandise points. Communication abilities are important part to this function, and embody negotiations with prospects, diplomacy and tact in coping with issues, persuading and influencing change in operation, and change of advanced technical data.
• Should be capable of talk successfully each written and verbal with exterior prospects (usually, buying brokers, manufacturing and QC professionals, medical doctors and researchers).
• Should be capable of talk successfully with inside staff of assorted ranges in Manufacturing, Logistics, QC, Gross sales, Advertising and marketing, Regulatory Affairs, different inside departments in each Vancouver and Kanata.

Accountabilities:

• Handles particular accounts working intently with the Gross sales and Advertising and marketing.
• Responses to buyer inquiries.
• Quotes on small lot and retail gross sales from accepted value checklist.
• Coordinates buyer orders with Manufacturing and Logistics of both BWXT Medical websites (Kanata, Vancouver) to make sure that all features of the shoppers’ necessities may be met with respect to product and supply phrases.
• Handles final minute adjustments in schedule/allocations in emergency or scarcity conditions preserving each the shopper and inside operation teams knowledgeable.
• Receives, data and forwards buyer complaints to the suitable division and initiates corrective actions as required. Responds to buyer complaints by initiating rapid motion toprovide aid in addition to take an energetic function in drawback fixing and well timed closure.
• Offers Gross sales and Advertising and marketing with gross sales developments and advertising data and different studies as wanted.
• Retains Gross sales and Advertising and marketing knowledgeable about vital buyer and market adjustments.
• Is liable for the account administration when it comes to defining wants, underneath basic pointers recommends pricing and negotiates ultimate phrases.
• Administers contracts to optimize firm profitability aims in addition to buyer satisfaction goal; should handle buyer expectation and steadiness buyer wants with optimum utilization of firm sources. Each day interactions should mirror long-term methods for the account.
• Coordinates with the relative inside division to supply prospects with a broad stage of technical help.
• Develops long-term buyer relationship and in-depth understanding of the shoppers’ operations using interplay to create worth and to acquire aggressive and market data.
• Participates in commerce gross sales and buyer visits.
• Offers market suggestions on pricing and product acceptance.
• Is liable for the accuracy of all order associated data entered into the Oracle order administration system, together with pricing and supply phrases and develops controls to attenuate order entry error.
• Assists in manufacturing stock planning as required.
• Could should work prolonged hours in emergency conditions.
• Should be ready to be on workplace obligation on some holidays and be “on name” at residence for emergencies.
• Working hours could also be topic to vary, primarily based on altering enterprise necessities.

Data and Expertise

• Diploma or Diploma in Enterprise Administration, Science or equal enterprise expertise.
• Detailed information and understanding of firm operations and SOP’s associated to business and monetary commitments and cGMP.
• Glorious information of isotope merchandise and their technical features.
• Working information of the laws that cowl radioactive merchandise as associated to packaging, transport, and security.
• Glorious communication abilities, diplomacy and tact.
• Pushed to supply the very best stage of customer support and satisfaction.
• Calm and effectively organized to deal with excessive quantity and fixed change.
• Capability to reply shortly to emergency conditions.
• Correct/thorough/detail-oriented.
• Working information of Oracle order administration system, together with custom-made options required for brand new merchandise.

Why be a part of BWXT Medical?

• Work inside the rising and thrilling nuclear drugs business in addition to with extremely expert staff.
• Aggressive salaries.
• Firm match pension plan.
• Complete well being and dental advantages.
• Training Reimbursement Program.
• Life insurance coverage.
• Collaborative work surroundings… and a lot extra!

The bottom wage vary for this place in British Columbia (CA-BC) in the beginning of employment is predicted to be between $74,000 and $111,000 per yr. Nevertheless, the bottom wage supplied relies on native job market components and will differ additional relying on components particular to the chosen job candidate, equivalent to job-related information, abilities, expertise, and different goal enterprise issues. Topic to those issues, the entire compensation bundle for this place may embody different components, equivalent to an annual money incentive along with a full vary of medical, retirement, and/or different advantages. Particulars of participation in these profit plans might be supplied at such time the chosen job candidate receives a suggestion of employment.Study extra about how BWXT employs nuclear expertise to resolve a few of the world’s most vital issues. BWXT’s showcases our innovation in business nuclear energy, addressing local weather change, in addition to our superior nuclear drugs merchandise treating sufferers world wide. We’re Individuals Robust. Innovation Pushed.BWXT Medical Ltd. embraces range of thought, values individuality, encourages new views and offers equal alternative in employment for all certified staff and candidates with out regard to race, nationwide or ethnic origin, color, faith, age, intercourse, sexual orientation, marital standing, household standing, incapacity, a conviction for which a pardon has been granted or a file suspended or another class protected by federal legislation.BWXT Medical Ltd. is dedicated to fostering an accessible, honest, and inclusive surroundings the place all staff are capable of entry items whereas being revered and supported. If you happen to require lodging through the utility or interview course of, please advise us as quickly as attainable so applicable preparations may be made. If you happen to require data in a format that’s accessible to you, please contact Human Sources.

Anticipated wage

$74000 – 111000 per yr

Location

Vancouver, BC

Job date

Sat, 16 Mar 2024 06:29:50 GMT

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