Customer Service Specialist with Czech Customer Service Specialist with Czech

???? Join our team at Foundever! ????

We are seeking a Customer Service Professional who is passionate about fashion, quality-focused, and experienced in using customer service platforms such as Salesforce and Microsoft Office. This role is essential for delivering an exceptional customer experience across all interactions, managing a variety of communication channels (phone, email, chat, and WhatsApp) with agility and efficiency.

???? Customer Service Professional with Czech and English for TOUS????

Location: Warsaw

Your daily tasks: 

✅ Respond to customer inquiries regarding online orders, general product questions, repairs and post-purchase support;

✅ Conduct cross-selling to maximize sales opportunities in every interaction;

✅ Use tools such as Salesforce to record and track each interaction, maintaining high standards of data accuracy and quality;

✅ Manage multiple communication channels (phone, email, chat, WhatsApp) efficiently, ensuring a smooth and satisfying experience on each platform;

✅ Provide high-quality customer service, always prioritizing customer satisfaction and striving to exceed expectations;

✅ Offer expert and personalized advice on the brand’s products, aligned with the brand’s identity and values.

What do we expect from you? 

???? Proficiency in Czech (C2/native) and Proficiency in English (B2/Advanced);

???? Ability to work efficiently in a multichannel environment;

???? Proficient in Salesforce and Microsoft Office;

???? Excellent communication skills and the ability to solve problems quickly and effectively;

???? Passion for the fashion industry, with basic knowledge of trends and products.

Advantages will be: 

???? Ability to prioritize and plan; 

???? Previous experience in customer service, ideally in the retail or fashion industry (a plus);

???? Attention to detail; 

???? Sales skills; 

???? Soft skills. 

Working conditions: 

???? Contract of Employment; 

???? Basic salary + bonuses; 

???? Work environment: Modern Office in Warsaw Mokotów .

What else should you know? 

???? Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children’s Day, etc.); 

???? We offer private Medicover insurance; 

???? Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 

???? Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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