Customer Service Staff (Customer Service Support 3)

In this Role, Your Responsibilities Will Be:

• Entering orders into internal system and handle them in order to meet preferred delivery date.
• Crafting instruction for business improvement
• Qualify customer requests for quotation to ensure that a quote will meet the customers’ application and operational needs.
• Working closely with sales team and support them in contacting with customers.
• Attending meeting and discussing improvement of internal system with distributed team in English
• Coordinating ideas from colleagues and reflecting them to procedure.

Who You Are:

Act with a clear sense of ownership. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.

Model high standards of honesty and integrity. Analyze multiple sources of information to define problems accurately before moving to solutions.

Have a sophisticated style seen as being direct and candid.Adjust communication content and style to meet the needs of collaborators.

Serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.

For This Role, You Will Need:

• Bachelor’s degree or equivalent in a relevant level of education
• Experience in sales or sales administration
• Experience in admin work especially word, excel, outlook
• Positive approach to responsibilities and problems
• Active listening and good communication skill
• Outgoing, forward-thinking, quick, and flexible personality.
• Good and effective spoken and written communication skills in Japanese

Preferred Qualifications that Set You Apart:

• Experience in mechanical or electrical industry
• Sophisticated English skill
• Confirmed customer engagement and interpersonal relationship skills.

Our Offer To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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