Customer Service Support Representative- Onsite in Tampa, Florida

LabCorp is searching for a Buyer Service Assist Consultant to hitch our group in Tampa, FL . This place will work with doctor workplaces, hospital laboratories, sufferers and inside clients to make sure that all shopper wants are addressed precisely and effectively. The Buyer Service Assist Consultant will present product training and deal with all kinds of questions whereas guaranteeing a world-class buyer expertise. The best candidate shall be captivated with Buyer Service and motivated to work with a buyer centric group in an modern firm.

The schedule for this place shall be: Monday-Friday 6am-2:30pm with rotating weekends

Job Duties/Obligations

• Act a liaison between LabCorp, the shopper base and sufferers

• Resolve routine buyer requests with services or products by way of inbound, outbound calls, or the Web

• Converse with clients in a courteous, pleasant, {and professional} method utilizing protocol procedures

• Inquire, make clear, and ensure buyer necessities and understanding of the answer

• Present further buyer training and knowledge as wanted

• Qualify and set up inbound new clients requesting LabCorp’s services and products

• Work in a number of databases to analysis complicated points and questions

• Notify shoppers of take a look at ends in a well timed and correct method

• Overview take a look at varieties for accuracy and report any discrepancies

• Take part in actions designed to enhance buyer satisfaction and enterprise efficiency

• Carry out administrative help for medical report administration, CRM knowledge upkeep, and inside data to guarantee HIPAA compliance

Necessities

• Excessive Faculty Diploma or GED equal

• Affiliate’s or Bachelor’s diploma extremely desired

• Earlier expertise in a customer support function

• Expertise working in a contact heart/name heart atmosphere is most well-liked

• Prior healthcare business, reminiscent of a doctor’s workplace or a hospital extremely is a plus

• Data of Microsoft Workplace suite is required

• Expertise with Salesforce.com and/or Laboratory Info Techniques is most well-liked

• Robust verbal and written communication expertise and wonderful capacity to hear and reply

• Should be courteous with sturdy customer support orientation

• Wonderful multitasking talents required

• Robust flexibility and the flexibility to handle and adapt to altering priorities rapidly

• Bilingual in English and Spanish extremely fascinating

In the event you’re on the lookout for a profession that gives alternatives for progress, continuous growth, skilled problem and the prospect to make an actual distinction, apply in the present day!

Advantages: All job affords shall be based mostly on a candidate’s expertise and prior related expertise, relevant levels/certifications, in addition to inside fairness and market knowledge. Common, full-time or part-time workers working 20 or extra hours per week are eligible for complete advantages together with: Medical, Dental, Imaginative and prescient, Life, STD/LTD, 401(Okay), ESPP, Paid day without work (PTO) or Versatile day without work (FTO), Commissions, and Firm bonus the place relevant. For extra detailed data, please click on right here (https://cdn.phenompeople.com/CareerConnectResources/COVAGLOBAL/paperwork/Labcorp-Advantages-TheWayWeLive-1659629596356.pdf) .

Labcorp is proud to be an Equal Alternative Employer:

As an EOE/AA employer, Labcorp strives for variety and inclusion within the workforce and doesn’t tolerate harassment or discrimination of any form. We make employment choices based mostly on the wants of our enterprise and the {qualifications} of the person and don’t discriminate based mostly upon race, faith, shade, nationwide origin, gender (together with being pregnant or different medical situations/wants), household or parental standing, marital, civil union or home partnership standing, sexual orientation, gender id, gender expression, private look, age, veteran standing, incapacity, genetic data, or every other legally protected attribute. We encourage all to use.

For extra details about how we acquire and retailer your private knowledge, please see our Privateness Assertion (https://www.labcorp.com/hipaa-privacy/web-privacy-policy) .