Customer Services Manager

Submit Title: Library Buyer Service Supervisor

SBU/Division:Library and Computing Providers, Library Buyer Service Staff

FTE: 1.0 fte (working 37 hours per week)

Length of Contract: Everlasting

Wage:UH7 £37,099pa to £40,521pa with potential to progress to £44,263 pa on reaching designated expertise and expertise.

Annual Depart: 30 days plus commonplace public holidays and an extra 4 days together with the closure between Christmas and New Yr

Location: Faculty Lane Campus and De Havilland Campus Hatfield

The Library Buyer Service Staff offers, manages and helps College studying environments, most notably these inside the College’s twin Studying Sources Centres (LRCs) which can be found to college students, employees and guests day and evening all year long.

Major duties and obligations

Our Library Buyer Service Managers lead the workforce and collaborate with all kinds of inner and exterior companions in making certain the efficient day-to-day supply of the companies and amenities accessible throughout our studying areas. Along with line managing front-line employees, the put up holder will make sure that all guests expertise a excessive commonplace of customer support, having fun with a welcoming and inclusive surroundings that meets their impartial research wants. This consists of making certain that the educational areas are match for function, properly maintained and meet all related authorized and regulatory necessities.  The Library Buyer Service Managers additionally play a significant function in figuring out and understanding future wants after which planning and implementing optimistic change.

Expertise and expertise required

You should have confirmed expertise of managing a busy buyer going through surroundings together with line managing, motivating and creating a various workforce. You may be a superb chief, with a ‘can do’ perspective and efficient drawback fixing expertise. You should have the power to work collaboratively and calmly underneath stress, prioritising altering workloads and delegating successfully. With sensible IT expertise, wonderful written and verbal communication expertise, additionally, you will have expertise of bettering companies and implementing optimistic operational change.

{Qualifications} required

Schooling to a minimal of a level or equal, or confirmed expertise

Please view the job description and particular person specification for a full listing of the duties and important standards.Please connect a private assertion exhibiting clearly how your expertise and expertise match the Individual Specification.

We remorse that we’re unable to supply UKVI sponsorship for this put up; candidates will both maintain UK Proper to Work, or reveal entry to UK Proper to Work, earlier than a proposal is made

Contact Particulars/Casual Enquiries: Peter Hanna, Consumer Expertise Supervisor at [email protected]

Closing Date: 03 December 2023

Interview Date: TBC

Reference Quantity: 055756

Date advert positioned: 17 November 2023

Our imaginative and prescient is to rework lives: UH is dedicated to Equality, Variety and Inclusion and constructing a various group. We welcome functions from suitably certified and eligible candidates no matter their protected traits, and recognise there are other ways candidates could obtain the standards on this doc. We provide a variety of worker advantages together with beneficiant annual depart, versatile location alternatives inside the UK, discounted Sports activities Village memberships and free Lively Employees classes, private {and professional} improvement and family-friendly insurance policies. #GoHerts