Customer Services Professional II Mobility Customer Service

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems’ highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility is seeking to add to its growing team a Customer Service Professional II. As a Customer Services Professional II in the Spares Department Team, your role is crucial in ensuring seamless customer experiences and driving business success. You will need a unique blend of technical expertise, problem-solving skills, and exceptional communication abilities to effectively liaise between customers, vendors and Siemens’ internal teams. Positioned at the forefront of customer interactions, your role has a direct impact on customer satisfaction, loyalty, and the overall reputation of Siemens Mobility. By providing timely and accurate support, resolving issues efficiently, and fostering strong relationships with customers, you play a vital part in maintaining Siemens’ position as a trusted partner in the mobility industry. This role is based in Sacramento, CA.

What your day-to-day will look like:

• Review vendor pricing updates, cost changes, and pending negotiations daily.
• Identify opportunities for cost optimization and strategic pricing.
• Collaborate with internal teams to align pricing strategies.
• Work with finance to analyze the impact of vendor pricing on profitability and margins. Prepare reports and presentations on pricing metrics, savings, and improvement recommendations.
• Prepare sales proposals, quotes, and contracts, ensuring accuracy and policy.
• Discuss products with customers and explain technical concepts.
• Develop customers and create relationships with potential buyers of Siemens Rail Electrification parts.
• Review and book customer orders.

To thrive in this role, you have:

• Bachelor’s Degree.
• SAP Experience.
• In-depth understanding of Siemens’ products, services, and technologies.
• Technical skills & knowledge with the ability to learn about Siemens Traction Power Equipment.
• Strong verbal and written communication skills to effectively engage with customers, vendors, and internal stakeholders.
• Attention to detail and ability to gather and interpret relevant data.
• Excellent time management and ability to work under pressure.
• Excellent critical thinking and problem-solving abilities.

Why you’ll love working for Siemens!

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!
• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset – that’s why Siemens consistently ranks on the Fortune World’s Most Admired Companies list!
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The base salary range for this position in Sacramento CA is $71,900-$97,100. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

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Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

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