Customer Solutions Architect

India (Remote)

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Architecture (ART) covers the development of end-to-end solution architecture designed to meet specific needs and works as a part of a customer team. Contains the definition of an architecture which comprises an integration design and specification of products and / or services which makeup the solution.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Good Knowledge of GSM/VoLTE/Vo WIFI/VoNR Networks and Call flows
• Solution design & Implementation of Volte Core Network Elements including CFX, TAS, SBC, NN etc.
• IMS Solution Integration.
• Experience of installing IMS Node and related Software on commissioned hardware
• Experience in Cloud + Virtualization and VNF Deployments
• Experience in Kubernetes/vSphere/Red hat (OCP)/AWS/Anthos.
• Good experience in Unix/Linux commands
• Good understanding of VoLTE Call Flows
• Basic scripting language expertise (Shell script, PERL, Python, Ansible) would be added advantage.
• Contributes to implementation plan and technical infrastructure documents.
• Knows principles of the Systems Integration (SI) delivery process.
• Contributes to test strategy and test cases.
• Understands the basic concepts of requirement management process in terms of capturing, analyzing and specifying customer requirements.
• Troubleshooting for standard problems.
• Contributes to migration procedures.
• Contributes knowledge to discussion forums.
• Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
• Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.
• Transfers concepts for professional direction of own organisational unit into actionable measures.
• Provides working leadership and training to less experienced personnel.
• May lead small projects with limited risks and resource requirements.
• Develops customer solution architecture in dedicated area of competence. 
• Proposes on products in customer solution and initiates necessary evaluations and validations.
• Keeps the knowledge of the dedicated customer architecture in dedicated technical area and regional requirements.
• Understands and captures the critical inputs of stakeholders and translates them into effective requirements and solutions. 
• Specifies and designs effective end-to-end solutions, through the high as well as low level design of architecture, to meet customer needs in a market positioning prospective. 
• Applies solution architecture standards processes and principles, to create and maintain a solution’s integrity over time, including verification that the solution meets the clients requirements. 
• Develops the full scope of the solution, working across organisations to achieve workable solutions.
• Research, designs, plans, develops and evaluates an effective solution in specialized domains to meet customer’s requirements and outcomes, thanks to high as well as low level design of architecture. 
• Applies solution architecture standards processes and principles, to create and maintain a solution’s integrity over time. 
• Develops the full scope of the solution, working across organizations to achieve workable solutions.
• Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. 
• Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives.
• Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
• Shares initial ideas for professional direction of own organisational unit.
• Acts as a professional advisor and mentor for staff / workteam / taskforces.
• May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.

KEY SKILLS AND EXPERIENCE

• 9+ years of relevant work experience
• Good Knowledge of GSM/VoLTE/Vo WIFI/VoNR Networks and Call flows
• Solution design & Implementation of Volte Core Network Elements including CFX, TAS, SBC, NN etc.
• IMS Solution Integration.
• Experience of installing IMS Node and related Software on commissioned hardware
• Experience in Cloud + Virtualization and VNF Deployments
• Experience in Kubernetes/vSphere/Red hat (OCP)/AWS/Anthos.
• Good experience in Unix/Linux commands
• Good understanding of VoLTE Call Flows
• Basic scripting language expertise (Shell script, PERL, Python, Ansible) would be added advantage.
• Contributes to implementation plan and technical infrastructure documents.
• Knows principles of the Systems Integration (SI) delivery process.
• Contributes to test strategy and test cases.
• Understands the basic concepts of requirement management process in terms of capturing, analyzing and specifying customer requirements.
• Troubleshooting for standard problems.
• Contributes to migration procedures.
• Contributes knowledge to discussion forums.
• Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
• Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.
• Transfers concepts for professional direction of own organisational unit into actionable measures.
• Provides working leadership and training to less experienced personnel.
• May lead small projects with limited risks and resource requirements.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About the Team

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. 

Apply Now

Job Info

• Job Category Customer Services
• Posting Date 11/18/2024, 08:13 AM
• Locations B9, Green Boulevard, Sector 62, Noida, Uttar Pradesh, 201301, IN (Remote)
• Apply Before 02/17/2025, 03:30 AM
• Degree Level Bachelor’s Degree
• Job Schedule Full time
• Role Type Individual contributor
• Job Identification 13896
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