Customer Success Associate

About Mynd:

Mynd is a tech-enabled actual property firm serving the $85B+ property administration and actual property funding market. Prior to now few years, shoppers have gained entry to free inventory trades, higher transparency within the mortgage market, and apps that make managing their cash extra handy. But actual property funding, essentially the most highly effective instrument for constructing generational wealth, has largely been the purview of wealthier people {and professional} cash managers.

Mynd is decided to overtake that paradigm.

At Mynd, we’re on a mission to democratize entry to joyful houses and sustainable investments by making the acquisition of single-family residential actual property as easy as different forms of investments. Investing in actual property may be intimidating, particularly for first-time consumers. Furthermore, many potential traders don’t need to purchase actual property of their geographic space, or have been priced out of aggressive massive metropolis housing markets.

With operations in 25 markets throughout the U.S. and real-time insights through our platform, we take away the time, communication, and geographic obstacles historically related to shopping for actual property. Traders can now discover, buy, lease, handle, and promote single-family rental properties one hundred pc remotely.

Mynd is Finest Locations to Work licensed, a Constructed In SF Finest Locations to Work 2022 winner, and was named the #1 fastest-growing East Bay firm by the San Francisco Enterprise Instances in 2021. We’ve attracted expertise from Starwood Waypoint Houses, The New York Instances, McKinsey, BCG, Compass, Higher, One Medical, Zillow, Upwork, WeWork, and Fb. We’re backed by prime VCs, together with Lightspeed, Canaan, Jackson Sq., and QED, and lately introduced a $5 billion cope with Invesco Actual Property that can make us the biggest purchaser of single-family rental houses within the nation.

Be a part of us!

In regards to the Position:

The function of the Buyer Success Affiliate is to offer wonderful service to our most valued shoppers, our traders. You’ll assist the administration of a portfolio, or portfolios, of single-family houses and small multi-family properties. You need to be captivated with actual property, expertise and need to use your customer support and communication abilities to construct a really next-generation actual property funding and administration firm.

Location: This place is taken into account distant, however we wish the perfect candidate to reside within the Sacramento, CA space. 

Tasks:

• Present well timed and excellent customer support and communication
• Reply to proprietor’s questions or third celebration emails pertaining to managed properties.
• Assess, arrange, and analysis proprietor inquiries to raised perceive the underlying difficulty.
• Present useful inside notes, hyperlinks, and customized reviews for every case. 
• Schedule duties for numerous inside groups to resolve the problem per the Customary Working Process (SOP) or PM instruction.
• Monitor requested duties from begin to end, offering course of updates to the proprietor.
• Work with inside groups to make sure that property and rental info is correct and accessible in our system. 
• Construct sturdy digital relationships with all different Mynd departments and the homeowners
• Advert hoc duties/initiatives as assigned by the Property Administration Group
• Authorized discovery for Investor Claims

{Qualifications}:

• Will need to have confirmed customer support abilities with a excessive degree of consideration to element.
• Understanding and skill to interpret numerous monetary statements & primary accounting is a plus.
• Capacity to prioritize and take initiative on initiatives and duties. 
• Ardour for seeing different folks succeed.
• Need to study and repeatedly search enchancment.
• Will need to have dependable web entry.
• Should be fluent in English with impeccable grammar & written communication abilities.

Being approved to work within the U.S. is a precondition of employment and we’re unable to sponsor H1-B Visas at the moment.

Any supply of employment is conditioned upon the profitable completion of a background investigation.

Compensation:

$55,000 – $65,000 yearly. The compensation vary could also be adjusted based mostly on expertise and site.

At Mynd, we provide a sturdy, aggressive & distinctive advantages bundle:

• Limitless time without work
• Paid Parental Go away
• Money to buy your personal funding property by our “Challenge Investor Myndset” program
• 401k + Match
• Wellness, residence workplace, and cellular phone subsidies
• Volunteer time without work
• Strong well being, dental, imaginative and prescient insurance coverage, and extra
• Sabbatical program

At Mynd, we encourage all of our staff members to: 

• Be Myndful
• All the time Be Entrepreneurial 
• Earn Belief
• Play Group First
• Be an ‘A’ Participant
• Assume Like An Investor 

As a part of our dedication to range, Mynd is an Equal Alternative Employer. People in search of employment at Mynd are thought-about with out regard to race, ethnicity, colour, age, intercourse, faith, nationwide origin, ancestry, being pregnant, sexual orientation, gender identification, gender expression, genetic info, bodily or psychological incapacity, registered home accomplice standing, caregiver standing, marital standing, veteran or army standing, citizenship standing, or another legally protected class.

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