Customer Success Builder, Amazon Q Customer Success Team (Q-CST)

DESCRIPTION

AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. Amazon Q-CST Customer Success Team (CST) members leverage their deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler. Q-CST Builders are responsible for architecting and developing end-to-end solutions that leverage Generative AI technologies like Amazon Q and Bedrock. This role involves designing and implementing robust solution blueprints that seamlessly integrate Generative AI capabilities into existing systems or applications. Builders collaborate closely with Strategists and customer stakeholders to understand their requirements, translates them into technical specifications, and develops scalable and secure Generative AI solutions. Additionally, they provide guidance on data preparation, model training, and deployment strategies to ensure successful implementation and adoption of Generative AI solutions within the organization. Builders are responsible for weekly customer updates and SFDC hygiene, adhering to ProServe’s delivery best practices to maintain operational excellence.

Key job responsibilities

• Design and develop Amazon Q and Gen AI Application architectures for various applications, such as text generation, image synthesis, and data augmentation, while ensuring compliance with Amazon’s best practices and guidelines.
• Develop and implement strategies for training, fine-tuning, and optimizing generative AI Application Design to ensure high performance, scalability, and cost-effectiveness, leveraging Amazon’s AI/ML services and infrastructure.
• Support the integration of Gen AI applications into existing 3rd Party applications like SAML (Okta, Azure AD), with AWS Services like IDC, DynamoDB, ensuring seamless integration, scalability, and adherence to security best practices.
• Collaborate with cross-functional teams, such as Gen AI Strategists, Customer Project Managers, user experience designers, and AWS AI/ML specialists, to ensure the effective integration of generative AI outputs into end-user applications, while considering user experience, accessibility, and ethical implications.
• Collaborate with Customer and AWS Security specialists to design, deliver, and maintain secure and resilient Gen AI solutions, adhering to Amazon’s security and compliance standards.
• Lead and contribute the development of reusable tools, libraries, and frameworks for building and deploying Amazon Q Applications, fostering collaboration and knowledge sharing within the Amazon AI/ML community.

About the team

The AWS Amazon Q-CST leverages deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• Knowledge of the primary aws services (ec2, elb, rds, route53 & s3)
• Experience implementing AWS services in a variety of distributed computing environments
• Experience developing software code in one or more programming languages (java, python, etc.)

PREFERRED QUALIFICATIONS

• 5+ years of IT implementation experience
• Experience and technical expertise (design and implementation) in cloud computing technologies
• Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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