Customer Success / Customer Account Representitive

Job#: 2080090

Job Description:

Customer Success / Customer Account Representative

Interested candidates should send an updated resume to kcatterton@apexsystems.com

Location: Colorado Springs, CO

Duration: contract to hire opportunity with potential for possible extensions

Salary: 85K-120K

Clearance level: Candidates must hold an active DOD Secret clearance to be considered

Qualifications:

• 2+ years of experience in IT-focused customer account management or customer success (this is not a call center or help desk support role).
• Must be familiar with requirement gathering, customer lifecycle management, and technical stakeholder engagement.
• Must have an active DoD Secret Security Clearance

Desired Requirements:

• Have a bachelor’s degree in business, marketing, computer science, engineering, or related field.
• Have experience supporting technical government customers.
• Have a basic understanding of on-prem, hybrid cloud (AWS/Azure), and enterprise IT systems

Formal Job Description:

• Serve as the trusted advisor and single point of contact for assigned customer accounts.
• Develop and maintain strong working relationships with federal end users, stakeholders, and internal technical teams.
• Capture, clarify, and communicate customer requirements to engineering, architecture, and service delivery teams.
• Track and ensure resolution of customer issues, proactively identify improvement areas, and manage expectations.
• Support regular status reporting, service reviews, and customer success metrics.
• Advocate for customer needs within the organization, ensuring alignment with contract obligations and technical capabilities.
• Support customer onboarding and management in a hybrid computing environment with services ranging from data transfers to storage solutions, to high performance computing.
• Serve as the primary point of contact between assigned account holders and the technical delivery teams (including architecture, storage, operations and maintenance).
• Be leveraging executive communication skills with a strong IT background to engage and synchronize multiple stakeholders.
• Translate customer needs into actionable requirements and driving customer satisfaction across complex enterprise solutions through tailored interactions and solutions.
• This is a high-visibility, customer-facing role focused on ensuring a seamless and responsive experience for technical end users and stakeholders across classified environments.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Pay Range:

$41 – $58 per hour

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