Customer Success Engineer, Data Centre #catalystWSP Customer Success Engineer, Data Centre #catalystWSP

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in BEng Infrastructure and Systems Engineering. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the Engineering domain. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?

Make an Impact by

• To work closely with customer success manager for managing existing customers and potential customers requirements. Prepare and support for client’s SLA meetings and ensure customer satisfaction.
• Engage with clients to understand their business needs and challenges.
• Participate in customer meetings, presentations, and workshops to gather requirements from clients on the expected data centre solutions.
• Collaborate with the operations, sales team to design customized data centre solutions that meet the specific requirements of each client. Consider factors such as scalability, performance, security, and cost-effectiveness.
• Provide ongoing support to clients after the sale, ensuring successful implementation and integration of data centre solutions. Address any technical issues or concerns that may arise and facilitate smooth communication between clients and internal teams.
• Participate in customer audits.
• Coordinate with maintenance team and clients for building major maintenance.
• Support to prepare month reports by coordinating with DC Operations team.

Skills for Success

• A diploma in Mechanical / Electrical Engineering / Building Services.
• Ability to work effectively with customers and internal team.
• Ability to multi-task, work under pressure and within tight deadlines

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

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