Customer Success Happiness Analyst (NA)

ABOUT INEVENT

InEvent is an revolutionary and fast-paced B2B startup that develops clever options for hospitality and advertising and marketing inside giant enterprises, creating high-level administration for the c-level suite and sturdy operational instruments for analysts and managers.

 

WHO WE ARE

InEvent is a distant occasion tech firm with InEventers in over 13 completely different nations, talking collectively greater than 27 completely different languages. We’re a worldwide workforce.

InEventers are a singular workforce, with a shared Imaginative and prescient of progress and Values. We permit you to be your self, and we encourage open communication. A very powerful factor right here will not be your expertise, however your curiosity and keenness to study and develop with us!

 

 CUSTOMER SUCCESS HAPPINESS ANALYST (NA)

We search for people who find themselves keen about buyer expertise and nurturing relations! Your each day purpose might be to WOW InEvent’s customers along with your steering and help, at all times staying linked along with your workforce. Your expertise will not be a very powerful issue right here, however your will to study and make it occur!

 

• Help InEvent shoppers through chat help, emails, and digital calls with excessive power and lively listening. 
• Meet CS KPIs of response time, common dealing with time, and Buyer Satisfaction (CSAT) on all queries; 
• Establish points with clients, examine queries, and report points and/or potential enhancements to InEvent’s improvement workforce;
• Study repeatedly about tech and platform updates; 
• Work with workforce members to check and enhance efficiency utilizing the platform;
• Grow to be a subject professional (SME) on the InEvent product.

 

• Fluent English to speak in writing and voice with clients world wide;
• Fluency in different languages is a plus;
• Expertise with Buyer Success or comparable;
• Expertise in a SaaS or tech firm;
• Excellent communication abilities and empathy;
• Flexibility and adaptableness to service multicultural clients;
• Comfortable to work between Sunday – Thursday EDT Hours, 11AM – 7PM Japanese time
• Very (very) resilient to study repeatedly in a startup!

 

PERKS

• Well being Insurance coverage
• Paid Time Off (PTO);
• Month-to-month Lunch days and actions;
• Birthday Present and Work Anniversary Presents.

 

CONTRACT: This can be a Everlasting, Full-time place (40h per week), with an Impartial Contractor standing.

 

Should you suppose this place is for you, convey alongside your private pocket book (Mac or Home windows) and a cellular machine (iOS or Android), and are available work with us!

#Inspiration – To study extra about us and our values go to us here.