Customer Success in Greenwood Village, Colorado

Description

Customer Success Representative

Ready to make an impact by delivering top-tier customer support and white-glove service? We’re looking to add Customer Success Representatives to our team to assist in a large-scale customer success project focused on enhancing customer registration processes. If you have a passion for helping customers, a knack for problem-solving, and experience working with CRMs like Salesforce, this could be the perfect role for you!

Key Responsibilities:

• Act as a customer advocate by assisting individuals with signing up for different programs within the organization.

• Conduct outbound calls and follow up via email or the CRM chat system to guide customers through the registration process.

• Evaluate customer-submitted templates for accuracy, provide guidance to correct errors if needed, and input the data into Salesforce.

• Identify and escalate account-specific needs to the appropriate team when additional support is required.

• Seamlessly redirect customers with open support tickets or additional inquiries to the correct teams for resolution.

  Requirements

What We’re Looking For:

• 2+ years of customer service or call center experience required

• Experience with Salesforce or other CRM platforms.

• Strong interpersonal skills and the ability to guide customers with patience and professionalism through application processes.

• Excellent problem-solving and communication skills to keep customer interactions productive and on track.

• Proficiency in Google Suite, including Google Sheets.

• Previous experience managing email, chat, and phone communications with customers in a fast-paced environment.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .