Customer Success Manager

Job title:

Buyer Success Supervisor

Firm

Norsat Worldwide

Job description

Why Be a part of Norsat Worldwide Inc.?Now we have an revolutionary and excellent crew of trade professionals who drive our ongoing success at Norsat Worldwide Inc. We try to supply a supportive, inclusive and nurturing atmosphere that helps our workers increase their careers and attain their highest potential.Abstract:The Buyer Success Supervisor is straight chargeable for performing all points of buyer help for the Satellite tv for pc Techniques enterprise unit, together with, however not restricted to presales help annual service packages, coaching, preliminary companies, spares, 24/7 protection logistics, name middle, buyer difficulty logging, and demo useful resource allocation.What You will Do:

• Understanding all merchandise supplied for gross sales at Norsat. Collate a reference file for every product to help technical inquiries;
• Technical help for all Norsat merchandise to clients and the Gross sales crew;
• Handle the ticketing software program for help monitoring;
• Initiating and contributing to enchancment initiatives to additional the maturity of the Buyer Service division;
• Offering coaching to clients and Gross sales crew (after enterprise hour help anticipated);
• Offering discipline help for coaching and troubleshooting;
• Offering inner coaching to workers;
• Diagnosing failures and recommending restore/ exchange actions;
• Making ready coherent and exact RMA studies for failed items;
• Act as liaison between Engineering, Gross sales, and the client to steer troubleshooting actions for numerous product-related points;
• Writing and sustaining help documentation similar to Subject Service Bulletins;
• Offering help to the High quality Group on testing;
• Recommending technical options to fulfill buyer wants;
• Different duties as assigned.

What You will Deliver:

• B. Eng., B. Sc, B. A. Sc or equal
• MSEE or Undertaking administration certification is a robust asset
• 5 years in a buyer useful resource administration or management function
• Information and expertise inside IT or electrical engineering
• Information of satellite tv for pc communications
• Community or system administration expertise is an asset
• Excellent organizational and communication expertise
• Wonderful presentation and buyer interplay expertise
• Sturdy crew constructing and administration facilitation expertise
• Confirmed customer-oriented expertise in Technical Help, {hardware}/software program troubleshooting, or associated technical fields.
• Capable of analyze and interpret complicated info.
• Excellence in communication and customer support, problem-solving talents, teamwork, time administration, and prioritizing expertise.

What We Provide:

• Paid trip days;
• 5 paid sick days;
• 100% paid by employer complete well being advantages package deal together with medical, dental, life & extra (protection varies);
• 4% RRSP matching;
• As much as an annual most of $2,000 per yr skilled improvement fund for designations and accreditations;
• 100% reimbursed for job-related coaching;
• On-going coaching accessible;
• Versatile hours of labor primarily based on place;
• Worker Referral Program;
• Worker Award Program;
• Loads of on-site and road parking & a bus cease proper in entrance of the workplace (bus 405, 410, 416);
• Leisure areas within the workplace, workers are inspired to have some enjoyable! (i.e., ping pong desk, foosball, Wii, tabletop video games, card video games).
• Worker occasions & initiatives: firm BBQs, discipline journeys, annual summer time occasion, free snacks occasions, lunchroom has free circulate of coffees & teas.

Please notice that advantages could differ by location and employment standing.That is an on-site place, so relocation might be required. Distant work is just not supported presently.Candidates should maintain both a Canadian citizenship, Canadian Everlasting Residency, or Work/ Research Allow. Sadly, we’re unable to offer help for work authorization.About Us:Norsat Worldwide Inc., based in 1977, is a number one supplier of revolutionary communication options that allow the transmission of information, audio, and video for distant and difficult purposes. Norsat’s services embrace customizable satellite tv for pc elements, moveable satellite tv for pc techniques, maritime options, and community options. The corporate’s services are used extensively by telecommunications companies suppliers, emergency companies and homeland safety companies, navy organizations, well being care suppliers, information organizations, and Fortune 1000 corporations.Studies to: Director of Operations
Place Sort: Everlasting, Full TimeWage vary: 45,000 – 55,000 CAD yearlyVariety Assertion:The Firm values a various office the place equal employment alternatives can be found and commits to working towards a good recruitment and hiring course of by which all candidates are thought-about on the premise of their expertise, talents, and match with the Firm. All certified candidates will obtain consideration for employment with out regard to race, color, ancestry, homeland, faith, age, intercourse, gender identification or expression, sexual orientation, marital standing, household standing, being pregnant, and bodily or psychological incapacity.Accessibility Lodging:Extra details about our accessible office, together with incapacity lodging, can be found upon request for candidates collaborating in all points of the choice course of.Safety Screening Requirement:Norsat is a safe facility; thus, all employment is contingent upon the chosen candidate’s profitable clearance from federal safety screenings, together with Prison Report Examine.We thank all candidates upfront for his or her curiosity; nevertheless, solely these into account might be contacted.No recruiters please.Powered by JazzHR

Anticipated wage

$55000 per yr

Location

Richmond, BC

Job date

Sat, 30 Mar 2024 08:05:18 GMT

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