Customer Success Manager
Lonza
Customer Success ManagerToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.This important role in the Licensing Business Unit will focus on supporting license holder customers across their product lifecycle, with the goal of helping them achieve their drug development objectives within the Lonza platforms. The role will work closely with our Senior Technical Support Manager as well as our Business Development and Transactions colleagues, to deepen our relationships with existing customers and to coordinate interactions across both technical and commercial areas.Key responsibilities:
+ Coordinate technical follow up for existing customers to ensure continued optimal utilization of our expression systems in their labs, and smooth on-boarding of platform upgrades
+ Flag application challenges to our Senior Tech Support Manager to ensure continued use of our technology on more of the customers’ molecules
+ Encourage customers to adopt Lonza’s technology upgrades to improve chances of the development of their molecules succeeding and moving to clinic
+ Follow up with customers to identify and coordinate customer content for LI BU promotional purposes
+ Share customer feedback and intel across the teams to ensure optimal customer experience
Key requirements:
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.#LI-IG1
Cambridge
Wed, 05 Jun 2024 22:49:24 GMT
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