Customer Success Manager / Director

About Cognite

Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. As part of the esteemed Aker family, Cognite brings forth a legacy of innovation and excellence. Excitingly, we are set to extend our footprint to the vibrant landscapes of India, which opens the door for you to be part of the expansion from the beginning. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Our teams are working on building the next-generation industrial data platform and applications across many different industries, such as Oil & Gas, Manufacturing, and Power & Utility. This includes enabling all types of workflows, including analytics, to assist in making better decisions. We are a good mix of engineers, products, and design. What we have in common is that we care deeply about the user experience and create products that users really want to use.

Our work environment is not just exciting and dynamic, but also intensely collaborative and supportive. You will work with the best domain and industry experts: designers, product managers, software developers, ML engineers, AI engineers and business leaders. We support one another, ask good questions, and give each other constructive feedback. Our goal is to leverage our diverse set of strengths and backgrounds to build innovative products, to think outside the ordinary, and grind through and nurture a great.

Learn more about Cognite here

Cognite Product Tour 2024

Cognite Product Tour 2023

Data Contextualization Masterclass 2023

Our values

Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.

Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.

Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.

Customer Success at Cognite is an Impact-focused function within Global Customer Success, helping our customers drive successful outcomes through the totality of what Cognite has to offer.

The Customer Success team works Relentlessly across functions to drive Value and Adoption for our largest customers at scale. From taking over the baton from our pre-sales teams to support customers beyond initial value cases, collaborating with Value Engineering to build value roadmaps across business divisions (and see through to realisation), supporting our Implementation teams in deploying, validating and further enhancing our Service offering, co-developing adoption programs and catalysing end-user interaction and feedback to Product Management, as well as working with Customer Enablement to scale learnings into our 1:many initiatives. Customer Success is naturally a catalyst supporting Account Management drive successful Expansions and Renewals.

The Customer Success team at Cognite take full Ownership to the success of our customers. We work to understand and empathise with both the end users, as well as different stakeholders within our customers’ organisation (and at Cognite!), in a way that brings out the best in all of us.

We are seeking a motivated, curious and customer-oriented Cogniter to join our team as Customer Success Manager / Director. As a Customer Success Manager / Director, you will be responsible for a portfolio of top-tier customers to develop and drive an overall Customer Success Plan, while also supporting continuous improvements of the Customer Success function and its interactions within the company.

Role and responsibilities

• Develop and execute Customer Success plans anchored in Customer business targets and value roadmaps, supporting the overall account strategies
• Develop trusted advisor relationships with key stakeholders to ensure alignment between customer needs and Cognite product- and account strategy
• Stay up-to-date on and continuously coach customers on new Cognite developments and how to realise value from these in practice (and keep track through to realisation!)
• Drive user adoption at scale through training, evangelism and project deployments as needed
• Facilitate and promote interaction between Cognite product programs and customer end users
• Be the voice of the customer within Cognite – provide valuable input to internal product planning and release cycles, and assist with high-severity requests or escalations as needed
• Develop joint success stories with customers for internal and external communication contributing to a broad and substantial reference base
• Get customers engaged through 1:many channels such as Cognite Hub, newsletters, webinars and events
• Help foster a collaborative climate between internal Cognite functions to rally around our joint mission of making our customers successful

We believe most of these qualifications match you

• Bachelor Degree in Business, Engineering, Computer Science or similar (Masters or MBA preferred)
• 2-8+ years experience (Manager/Director) in customer-facing role within business consulting, technology development or similar, preferably having worked with one or more of Cognite’s target industry domains (Energy, Manufacturing, EPCI) and gained understanding of common customer pain points
• Proven ability to manage complex stakeholder landscapes, building credible relationships on various levels of the organisation
• Experience in preparing and hosting a wide variety of customer meetings, including workshops, business reviews, (product) demos and similar
• Proven ability to create alignment with and drive collaboration across functions towards a common goal
• Preferably experience developing strategic customer success or account plans, with ability to connect with and align across stakeholders from the boardroom to the shop floor

Traits that will help you be successful

• Structured and detail-oriented, with strong communication skills
• Intrinsically motivated by driving successful outcomes for our customers
• High willingness to collaborate across functions
• Tech-savvy and able to be hands-on as needed
• Takes initiative and follows through on commitments
• Passionate about what we do at Cognite
• Want to have fun at work, and build a great team culture!

A snapshot of our many perks and benefits as a Cogniter

• Competitive salary and benefits include a pension plan, insurance, parental benefits, and more.
• Join an organization of 70 different nationalities ???? with Diversity, Equality and Inclusion (DEI) in focus ????
• A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata ???? to know more
• Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
• Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
• Join our HUB ????️ to be part of the conversation directly with Cogniters and our partners.
• Gain perks like a paid mobile telephone subscription and broadband connection.
• Get access to extended private health services with Aker Care.
• Hungry? We’ve got your back. A subsidized lunch at the canteen is delivered by our chefs who specialise in options for both vegetarians and non-vegetarian, salads and hot soups every day
• Stay fueled between meals with snacks and drinks on the house.
• Our own Cognite exclusive coffee bar ☕ with the friendliest baristas is here to brew coffee for coffee lovers, tea for tea lovers, smoothie for smoothie lovers, and the baristas creative concoctions when the mood strikes.
• We take your mental- and physical health seriously by having a broad health offering and a free membership to our fully-staffed gym on-site.
• A pet lover? Get the chance to meet Spot ????!

Why choose Cognite? ???? ????

Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC’s top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! ???? Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins ????

Apply today!

If you’re excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions –

We encourage you to follow us on Cognite LinkedIn; we post all our openings there.

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