Customer Success Manager, Education and Public Sector

Our Buyer Success workforce is dedicated to serving to clients undertake Asana as each a expertise product and a holistic method to work. We try to assist all of our clients, throughout international locations, industries, and capabilities, get essentially the most worth out of Asana over time. We’re on the lookout for a Buyer Success Supervisor to deeply companion with and develop our prime precedence clients in our Training and Public Sector.

This function relies in our New York Metropolis workplace with an office-centric hybrid schedule. Together with most Asanas, you’ll work from this workplace in particular person on Mondays, Tuesdays, and Thursdays. Most Asanas have the choice to work at home on Wednesdays and Fridays. For those who’re interviewing for this function, your Expertise Acquisition Companion will share extra in regards to the in-office necessities. 

What you’ll obtain

• Keep possession of a e-book of shoppers in Training and Public Sector, driving towards improved adoption and Web ARR throughout your e-book of enterprise.
• Repeatedly forge and deepen relationships with executives, workforce leads, and Asana champions throughout your e-book of enterprise, nurturing a big community of Asana champions throughout every buyer’s group.
• Work with clients to know their enterprise goals and processes so as to information them towards reaching their desired outcomes by Asana,
• Companion with Gross sales to formulate and act upon a technique to drive adoption, progress, and affect for every account in your e-book of enterprise.
• Work with Renewals to mitigate dangers and guarantee on-time, internet optimistic renewals. 
• Execute on all phases of the client journey, together with deployment design and execution, change administration consulting, enterprise critiques, and roadmap advisory.
• Coordinate the deployment of Asana to new clients in tandem together with your Buyer Enablement or Companion counterparts.
• Function a lifeline and trusted advisor to your clients over the course of their Asana journey. 

About you

• 5+ years of expertise managing a e-book of high-value buyer relationships with confirmed expertise having the ability to drive alignment inside complicated buyer environments at government and division ranges.
• Significantly expert at managing cross cultural enterprise relationships and nuances.
• Pushed, process-oriented particular person. You’re capable of successfully stability competing priorities and make choices that finest help Asana, the workforce, and finally the client. You’re capable of effectively change contexts from responding to buyer emails to guiding a buyer by change administration to assembly with the Product workforce about an upcoming characteristic.
• Expert at figuring out and forging relationships with determination makers and influential stakeholders.
• Buyer-centric and relationship-oriented at your core. You’re devoted to making sure our clients’ success and adoption of Asana, advocate for regional clients’ wants, and genuinely care about clients as individuals.
• Stable communicator and facilitator. You’re capable of talk confidently & concisely by Asana, through e-mail, over the cellphone, or in particular person, with all audiences (from cross-functional workforce to government stakeholder). You’ll be able to facilitate a buyer assembly with all varieties of stakeholders, participating the whole group within the dialogue.
• Self-motivated, proactive workforce participant. You’re biased for motion and work successfully in a extremely ambiguous, ever-changing setting. You’re capable of zoom in to most granular particulars and in addition zoom out to know the philosophy of how and why choices are made.

What we’ll supply

Our complete compensation package deal performs an enormous half in how we acknowledge you for the affect you’ve gotten on our path to reaching our mission. We consider that compensation ought to be reflective of the worth you create relative to the market worth of your function. To make sure pay is honest and never impacted by biases, we’re dedicated to taking a look at market worth which is why we test ourselves and conduct a yearly pay fairness audit. 

For this function, the estimated base wage vary is between $129,000 – $165,000.. The precise base wage will fluctuate based mostly on varied components, together with market and particular person {qualifications} objectively assessed throughout the interview course of. The listed vary above is a suggestion, and the bottom wage vary for this function could also be modified.

Along with base wage, your compensation package deal could embody extra parts resembling fairness, gross sales incentive pay (for many gross sales roles), and advantages. For those who’re interviewing for this function, communicate together with your Expertise Acquisition Companion to be taught extra in regards to the whole compensation and advantages for this function.

We try to supply equitable and aggressive advantages packages that help our staff worldwide and embody:

• Psychological well being, wellness & health advantages
• Profession teaching & help
• Inclusive household constructing advantages
• Lengthy-term financial savings or retirement plans
• In-office culinary choices to cater to your dietary preferences 

These are simply a number of the advantages we provide, and advantages could fluctuate based mostly on function, nation, and native rules. For those who’re interviewing for this function, communicate together with your Expertise Acquisition Companion to be taught extra in regards to the whole compensation and advantages for this function.

About us

Asana helps groups orchestrate their work, from small tasks to strategic initiatives. Tens of millions of groups all over the world depend on Asana to attain their most essential targets, quicker. Asana has been named a Top 10 Best Workplace for five years in a row, is Fortune’s #1 Finest Office within the Bay Space, and certainly one of Glassdoor’s and Inc.’s Finest Locations to Work. After spending greater than a yr bodily distanced, Crew Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that provides hybrid parts to our office-centric culture. With 11+ workplaces all around the world, we’re at all times on the lookout for people who care about constructing expertise that drives optimistic change on the planet and a tradition the place everybody feels that they belong. 

We consider in supporting individuals to do their finest work and thrive, and constructing a various, equitable, and inclusive firm is core to our mission. Our aim is to make sure that Asana upholds an inclusive setting the place all individuals really feel that they’re equally revered and valued, whether or not they’re making use of for an open place or working on the firm. We offer equal employment alternatives to all candidates with out regard to race, coloration, faith, age, intercourse, nationwide origin, incapacity standing, genetics, protected veteran standing, sexual orientation, gender id or expression, or another attribute protected by regulation.

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