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Customer Success Manager – Global (Remote)

Overview

About PriceBeam:

PriceBeam is working on the cutting-edge of automated, cloud-based market insights about clients and shoppers.

Utilizing subtle algorithms, we assist our company shoppers perceive what their shoppers are willing-to-pay for manufacturers, merchandise, and options, and thus in flip learn how to optimize their costs and promotions. Our resolution employs large-scale simulation algorithms, and the insights are delivered via a cloud-based platform managing native, regional, and international entities.

PriceBeam’s is subsequent era SaaS inside the value optimization house and our buyer base is huge and rising quickly, from many international companies to small and medium-sized firms, throughout a wide range of industries.

The job:

We wish to fill the position of Buyer Success Coordinator to assist Buyer Success Managers with numerous operational duties and content material creation.

On this position, you’ll be a key contributor to our efforts within the growth and upkeep of the CS processes and help with the next duties:

  • Develop and keep automated CS processes, together with suggestions assortment and buyer sentiment monitoring (CSAT, NPS), utilization analytics, contact file administration, and automatic e-mail flows inside HubSpot.
  • Help within the creation and upkeep of inside documentation, together with writing course of documentation and managing our inside sources.
  • Replace, keep, and produce person coaching supplies, coaching movies, and different instructional content material.
  • Handle the workflow of exterior translators to assist our objective of globalizing all content material into 5 core languages.
  • Accomplice with Gross sales and Advertising to develop different customer-facing collateral and assist the challenge staff and Buyer Success with customer-related duties when required.
  • Contribute to the event of recent merchandise for the PriceBeam platform by gathering concepts and suggestions via interactions with clients and exterior sources.

REQUIREMENTS

We are going to practice you in our processes and instruments, so a very powerful factor is an open thoughts and the power to adapt and be taught rapidly.

The perfect candidate is:

  • Latest graduate.
  • Languages: Fluent in English, each written and spoken. Extra languages can be thought-about a plus (particularly French, German, Spanish, or Portuguese).
  • You’re comfy working in an early-stage firm the place time is important, and issues change regularly.
  • You’re disciplined, organized, and in a position to work independently with out supervision when obligatory.
  • You’re a staff participant with the power to construct and keep robust relationships with a number of stakeholders.
  • You’re motivated by success and have a ardour and drive to satisfy and exceed private {and professional} objectives.
  • Primary information of or curiosity in HMTL/CSS is taken into account a plus.
  • Video modifying expertise are a plus.

What we provide

  • Worldwide and numerous working setting.
  • A distant or hybrid working mannequin.
  • Steady studying & private growth assist.
  • Alternatives to develop, each inside the position and thru promotion.
  • A aggressive bundle.

The job might be finished remotely. At PriceBeam, we give our staff the chance to make use of their initiative and concepts to develop their very own position and exert actual affect on total enterprise success.

Tagged as: 1-3 Years

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