Customer Success Manager Italy (RAM)

Job Title:

Customer Success Manager Italy (RAM)

About Trellix:

Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform’s open architecture and broadest set of native security controls across endpoint, email, network, cloud, and data security integrates with over 500 third-party tools to create multi-vector, multi-vendor event correlation and context to speed up investigations. The Trellix Advanced Research Center provides an additional layer of protection by continuously informing the platform on the latest threat actor TTPs (techniques, tactics, and procedures) and recommendations from millions of global sensors. Trellix and an extensive partner ecosystem accelerate technology innovation and empower over 40,000 business and government customers to build confidence in the protection and resilience of their operations. Learn more at Trellix.com.

Role Overview:

• Ensuring the Renewals in the RAM role

Customer Success Manager (RAM) for customers in Italy

The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with customer across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires the use of Trellix solutions, services, educational offerings and premium support.

About the Role:

• You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer’s strategy, technical environment and measurements for success.
• You will oversee all post-sales activity to create recognizable benefits for your customer
• You will manage the renewal ecosystem (distributor, Partner and Customer) together with the rest of the customer-facing team at Trellix.
• You will ensure on-time renewals across your book of business.
• Anticipate and monitor at-risk accounts and ensure concerns are managed.
• You will ensure smooth client experience as they work with several Trellix roles.
• You will be the customer’s voice and provide feedback to our teams on how we can better serve our customers.
• Identify risks to the customer achieving their goals and work with the account team to build a risk mitigation plan.

About You:

• Your background includes 5+ years of Customer Success Manager experience.
• You have a strong desire for action and willingness to jump in and role-up your sleeves.
• You have an enthusiastic and dedicated approach to connect directly with customers with an understanding of their needs and ensuring they understand and realize the full value of our products.
• You have experience working with a high volume of customers.
• You excel in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction.
• You can build valuable and outcome-based relationships with a diverse customer account base.
• You are enthusiastic and creative with the ability to inspire and encourage others, in relationships with customers and peers.
• You have experience from a similar role aligned to Italian customers.
• You speak Italian & English fluently

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We’re serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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