Customer Success Manager, Major

Hey you! ???? Wish to work for one of many quickest rising SaaS firms on this planet? ????

We’re constructing the subsequent era of studying software program that firms like AWS, Netflix, Opentable and L’Oreal depend on to ship coaching ???? We imagine studying is for everybody, and that all of us have one thing we will study from one another. We depend on each other to repeatedly innovate our merchandise and processes to create an distinctive expertise for our workers, clients and companions.

Nonetheless unsure? We’re a tradition the place values are on the middle of every part we do. We additionally embody what we name the Docebo Coronary heart. We belief our teammates, assume one of the best of each other, and in addition maintain area for all of the variations that make us higher. ????

So what are you ready for? Apply at present! Be part of 800+ world Docebians and alter the way in which individuals study.

Are you able to be part of the training revolution? ????

About This Alternative:

The Buyer Success Supervisor (CSM) is answerable for making a constructive expertise for the client, in the end resulting in renewal and long-term buyer satisfaction. To realize this, the CSM understands the enterprise initiatives and objectives of the client and helps them meet their objectives utilizing curiosity, empathy, and progressive pondering. Refine & optimize the client’s use of the platform by benefiting from present & new options. The CSM will assess general satisfaction of the client via stakeholder conferences, and shut monitoring of utilization and different key metrics.

The CSM guides Docebo clients to the optimum answer to fulfill their enterprise wants in a consultative strategy and within the context of the client’s business and use case.

This function works with a portfolio of shoppers and collaborates with all inner stakeholders equivalent to gross sales, product, advertising and marketing and account administration. The first purpose is to extend buyer satisfaction and loyalty creating… “raving followers”.

Location: Toronto, ON or Athens, GA

Obligations:

• Owns buyer retention by decreasing churn, growing buyer adoption, and enhancing buyer satisfaction.
• Determine and mitigate danger early to make sure ongoing buyer satisfaction.
• Educate and encourage clients with finest practices, success examples, and progressive methods to unravel enterprise issues.
• Show empathy and be a trusted advisor and advocate for purchasers, guaranteeing that every touchpoint throughout the client journey is participating, environment friendly, and efficient.
• Perceive, grasp, and develop into a professional at describing our product to prospects, and addressing promptly each query they might have surrounding our expertise.
• Put together and ship technical shows explaining services or products to potential clients.
• Plan and configure merchandise to fulfill presentation wants, in addition to ship on product demonstrations.
• Help the client in creating and monitoring success KPIs all through every section of the client journey.
• Create buyer champions who’re keen to take part in Docebo Advertising initiatives.
• Collaborate with inner groups (advertising and marketing, gross sales, product, skilled companies, and assist) in an effort to present an general prime quality Buyer Expertise.
• Acknowledge up-sell alternatives based mostly on buyer wants and work with the Account Administration workforce to broaden utilization of Docebo.

Necessities:

• 5-9 years of expertise in a associated subject.
• Bachelor diploma or equal expertise.
• Prior expertise managing a renewable e book of enterprise for a software-as-a-service firm.
• Earlier expertise on LMS administration and Educational Design ideas.
• Robust communication expertise and rapport constructing, whereas leveraging expertise to work together with clients remotely.
• Understanding of HTML, CSS, and Javascript;
• Robust information of enterprise applied sciences and methods, together with SSO, CRM, ERP or HRIS;
• Have a powerful capability to share your technical information whereas sustaining an upbeat tempo and a constructive mindset;
• Data of newest traits & expertise in L&D area and the right way to apply into the client journey.
• Marketing consultant strategy to make use of a mixture of logic, evaluation, expertise, knowledge, superior strategies to make sound, well timed choices and to seek out efficient and progressive options.
• Capability to investigate information and use it to drive conversations and goals.
• Buyer focus to have the ability to add worth to clients and exceed their expectations giving wonderful service.
• Capability to show a excessive diploma of empathy whereas balancing the connection between Docebo and our clients.

Most well-liked Necessities:

• Earlier expertise as Buyer Success Specialist, Buyer Success Supervisor, Buyer Expertise Supervisor or enterprise marketing consultant.
• Proficiency of HR / LMS applied sciences is desired.
• Data in CRMs Salesforce most well-liked.

Advantages & Perks ????

• Beneficiant Trip Coverage, plus 2 additional floating holidays to make use of for spiritual or cultural occasions that matter to you
• Worker Share Buy Plan
• Profession development/inner mobility alternatives
• 4 worker useful resource teams to get entangled with (the Docebo Girls’s Alliance, PRIDE, BIDOC, and Inexperienced Ambassadors)
• WeWork partnership and “Work from Anyplace” program

Hybrid Workplace Mannequin ????

We imagine when individuals are collectively, they develop deeper relationships and speed up innovation. Due to this, all Docebo workers worldwide are “hybrid.” We encourage in-person collaboration whereas supporting work-from-home when workers want devoted focus time, permitting Docebians to do their finest day by day. Every workforce chief is ready to determine how usually their groups come into the workplace, contemplating the wants of the workforce and the worker’s wants. Our Expertise Acquisition workforce will let you realize in regards to the function you’re making use of for and the hybrid particulars in the course of the first interview.

About Docebo ????

Right here at Docebo, we energy studying experiences for over 3000 clients around the globe with our easy-to-use, AI-powered Suite designed to shut the enterprise studying loop. We’ve efficiently achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been acknowledged as a Prime SaaS e-learning Resolution, and are rising exponentially within the course of.

Docebo is a worldwide firm with workplaces in North America, EMEA, APAC and extra. Our individuals imagine in six core values, merely outlined and manifested in every part we do – Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impression. If this sounds such as you, now could be your time to hitch one of many fastest-growing studying expertise firms in the marketplace. Apply at present!

Docebo is an Equal Employment Alternative employer. We’re dedicated to range and inclusion in our workforce. All certified candidates and workers will obtain consideration for employment no matter their race, colour, faith, intercourse (together with being pregnant, gender id, and sexual orientation), nationwide origin, citizenship standing, age, incapacity, genetic data, or every other class protected underneath relevant legislation.

Any people requiring an inexpensive lodging to help with their job search or utility for employment ought to ship an e-mail to recruiting_accommodations (at) docebo.com. The e-mail ought to embody an outline of the requested lodging and the place you’re making use of for or keen on.

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