Overview
From the beginning, now we have seen unbelievable development in neighborhood and utilization on a worldwide scale, empowering folks and corporations in 131 nations to construct sustainable and dependable tasks quicker.
As an organization, we’ve grown 156% within the final 12 months from 92 to 236 staff, throughout 45+ nations. We secured our Sequence B funding of $47 million final 12 months within the month of Could, totalling to $58 million to date.
With that stated, there’s loads of room for private profession developments. It would come quicker than you suppose.
We’re a quick rising crew with a flat hierarchy. This implies we promise you’ll have a lot of autonomy and accessibility on meaty tasks. Hopefully, that is your concept of profession development.
Many corporations speak at size about their firm, we’ll let the outcomes communicate for themselves.
Sure, we’re fast-paced, and our crew is passionate and pushed to turn into the de facto customary in headless CMS. If you wish to affect the way forward for Storyblok, and the way companies handle their content material, be part of us.
WHAT IS IN IT FOR YOU
You’ll be becoming a member of a rising firm the place you’ll be able to contribute to many “firsts”. Plus these advantages:
- Month-to-month distant work stipend (dwelling web prices, electrical energy). Residence workplace gear bundle proper initially (laptop computer, keyboard, monitor…)
- Residence workplace gear improve (furnishings, ear plugs …) or membership to an area co-working house after your onboarding
- Sick go away profit, parental go away and 25 days of annual go away plus your native nationwide holidays
- Private improvement fund for programs, books, conferences, and materials
- VSOP (Digital Inventory Choice Plan)
- The annual worldwide team-building journey, quarterly and month-to-month on-line get-togethers
- As a totally distant firm, with work-life stability at its core, you’ll take pleasure in versatile schedules
- A global crew that likes to have enjoyable at work and works laborious collectively to perform shared objectives
JOB SUMMARY
Storyblok is on the lookout for a proficient ‘Buyer Success Specialist’ to hitch the crew. You’ll be liable for supporting and interesting with clients instantly at each level of their journey.
You’ll work with the broader Buyer Success, Advertising, Help and Gross sales groups to develop methods that enhance the shopper expertise and maximise our clients Lifetime Worth. You’ll set up and preserve environment friendly processes and optimise consumer engagement so as to delight and exceed the expectations of our clients. You’ll be an advocate for our clients, guaranteeing that their suggestions and altering wants are communicated successfully to the broader firm.
ESSENTIAL JOB FUNCTIONS
- You’ll present a high-quality buyer expertise by guaranteeing that buyer enquiries are answered effectively and professionally
- You’ll work with technical and product groups to speak and resolve any technical and product points skilled by customers
- You’ll have interaction with clients to reply queries about utilizing the platform
- You’ll relay buyer suggestions to the related firm departments and staff to make sure that any needed product enhancements and options are recognized
- You’ll assist the broader Buyer Success Workforce with operational and administrative duties
- You’ll personal and facilitate Buyer Success particular Tasks
- You’ll handle a portfolio of consumers and handle all business actions related to them, with a deal with development in every account
EDUCATION AND EXPERIENCE
- Sturdy work ethic and extremely formidable
- A eager and intuitive contributor and communicator
- A need to work in a fast paced buyer centric organisation
- Curiosity in startups and expertise
- Wonderful written and spoken English
- Wonderful organisational and time administration expertise
MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
Distant (dwelling) work alternative or funded by Storyblok co-working house
GENERAL TERMS
Storyblok has a dedication to variety and inclusion. We try to create a hiring surroundings during which all folks really feel they’re equally revered and valued, regardless of gender identification or expression, sexual orientation, ethnicity, age, faith, citizenship or every other attribute.
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